Monica Harter
Isleton,CA
Summary
A seasoned professional with a rich background in retail and culinary management, I excel in merchandise stocking and team collaboration. At The Delta Queen Lodge, I spearheaded initiatives that boosted inventory efficiency by 30%. Known for exceptional organizational skills and a knack for enhancing customer service, I am a dependable asset to any team.
Overview
30
30
years of professional experience
Work History
Executive Chef
The Delta Queen Lodge
Isleton, CA
06.2022 - 12.2024
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
- Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies.
- Created visually appealing plate presentations, enhancing the overall dining experience for patrons.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Spearheaded kitchen renovations to optimize workflow efficiency without compromising quality or safety standards.
- Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
- Streamlined kitchen operations with effective inventory management and cost controls.
- Designed seasonal menus showcasing fresh local ingredients, supporting sustainable agriculture practices within the community.
- Implemented special events promotions such as theme nights or cooking demonstrations to attract new clientele and boost sales revenues.
- Fostered a positive working environment among kitchen team members that encouraged collaboration, creativity, and open communication.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Enhanced guest satisfaction ratings by consistently delivering exceptional service in a high-pressure environment.
- Enhanced presentation techniques, contributing to visually appealing menu that attracted wider audience.
- Streamlined kitchen processes for improved efficiency and faster service times.
- Maintained stringent health and safety standards, passing all inspections with high marks.
- Collaborated with front of house to ensure cohesive and superior guest experience.
- Led kitchen operations, ensuring seamless service during high-volume periods.
- Elevated dining experience and customer satisfaction by introducing innovative seasonal menus.
- Crafted unique dishes that significantly increased restaurant reputation and customer base.
- Implemented food cost and waste reduction initiatives to save money.
- Developed close relationships with suppliers to source best ingredients.
- Evaluated food products to verify freshness and quality.
- Monitored food production to verify quality and consistency.
- Modified recipes to accommodate dietary restrictions and allergies.
- Set up and broke down kitchen for service.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Merchandiser, Chef
Flying Js
Lathrop, CA
12.2018 - 05.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Verified products appeared at correct locations in proper quantities.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined restocking process, reducing time from shipment arrival to floor display.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Improved product visibility by strategically organizing merchandise on showroom floors.
- Created visual displays to highlight new and featured products.
Merchandiser Clerk
Dollar Tree Stores
West Sacramento, CA
09.2004 - 12.2006
- Reduced shrinkage with diligent loss prevention strategies, including regular audits and thorough investigations of discrepancies.
- Demonstrated adaptability to changing business needs by quickly learning new products, services, or software tools as required for the role.
- Consistently met deadlines for floor resets while minimizing disruption to customers during peak shopping hours.
- Maximized product visibility by strategically placing high-demand items in prime locations within the store.
- Enhanced store appearance through meticulous organization, attention to detail, and effective use of space.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Bakery Department Manager
Albertsons Market
Davis, CA
07.2002 - 03.2004
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
- Monitored inventory levels and identified opportunities for cost savings.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Deli Stalker
Nugget Market
Davis, CA
11.1999 - 04.2000
- Contributed to positive workplace culture, fostering strong relationships with coworkers through clear communication and collaboration on tasks.
- Maintained a positive attitude under pressure, ensuring a pleasant experience for customers even during high-traffic periods.
- Ensured customer satisfaction through attentive service and timely fulfillment of orders.
- Handled cash transactions accurately when required, processing payments quickly to minimize wait times for customers at the deli counter.
- Demonstrated comprehensive knowledge of all deli products offered, enabling informed recommendations based on individual customer needs or dietary restrictions.
- Promoted a safe work environment by adhering to all safety guidelines and promptly addressing potential hazards or concerns.
- Provided exceptional customer service, addressing questions or concerns about deli products promptly while maintaining a friendly demeanor.
- Increased sales by recommending complementary products to customers based on their preferences.
- Maintained high standards of food safety by properly storing, rotating, and disposing of perishable items.
- Reduced waste by closely monitoring expiration dates and implementing first-in, first-out rotation practices for perishable items.
- Improved deli efficiency by restocking shelves promptly and maintaining a clean work area.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Merchandising Associate
Kmartcorp
Natomas, Ca
10.1994 - 05.1998
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
Education
High School Diploma - General Education
River City High School
West Sacramento, CA06.1989
Skills
- Merchandise stocking
- Time management
- Cleaning procedures
- Cash register operations
- Quick learner
- Inventory tracking
- Dependable and reliable
- Shelving of products
- Stocking
- Inventory monitoring
- Inventory counting
- Customer service
- Merchandising and display
- Decision-making
- Loading and unloading
- Attention to detail
- Organization and categorization
- Critical thinking
- Teamwork and collaboration
- Storage organization
- Motivated team player
- Hand truck operation
- Stocking and replenishing
- Product merchandising
- Safety processes and procedures
- Product identification
- Exceptional time management skills
- Product labeling
- Product picking
- Shipping and receiving
- Retail merchandising
- Product restocking
- Inventory replenishment
- Product organization
- Safety procedures
- Performance improvement
- Warehouse safety
- Product signage and labeling
- Order filling
Timeline
Executive Chef
The Delta Queen Lodge
06.2022 - 12.2024
Merchandiser, Chef
Flying Js
12.2018 - 05.2020
Merchandiser Clerk
Dollar Tree Stores
09.2004 - 12.2006
Bakery Department Manager
Albertsons Market
07.2002 - 03.2004
Deli Stalker
Nugget Market
11.1999 - 04.2000
Merchandising Associate
Kmartcorp
10.1994 - 05.1998
High School Diploma - General Education
River City High School