MONICA HASBROOK
Del Mar,CA
Summary
Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Contact Tracer
Tesla, Inc.
Remote, CA
10.2020 - 06.2022
- Worked closely with employees, EHS Managers, HR Partners, and Supervisors to maintain and safe and effective workplace
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Collaborated with team members to achieve target results.
Intake Coordinator
CompAlliance, LLC
Pasadena, CA
01.2019 - 01.2020
- Processed new Worker’s Compensation claims ranging from First Aid to workers on life support in the Intensive Care Unit while simultaneously conveying return to work information and disseminating progress reports to pertinent stakeholders
- Demonstrated flexibility through satisfying special handling requests and adhering to varying client directives while complying with URAC and OSHA guidelines
- Analyzed thousands of pages of medical and legal reports while capturing key information regarding the nature of the worker’s injury, deeming body part(s) affected and source and type of injury
- Communicated consistently with injured workers, attorneys, nurse case managers, physician advisors, claims examiners, hospitals, and doctor’s office personnel instituting effective time management skills
- Collaborated with Nurse Case Managers and utilized self-education to master medical terminology and followed stringent documentation requirements in order to support reviewers in the decision- making process of approving or denying claims.
Retail Sales Manager
Pasadena, CA
01.2018 - 01.2019
- Generated $6,000 in sales within five months through customer service and social media marketing
- Earned top-rated seller status quickly with 5-star ratings from 105 sales out of 116 purchase orders
Administrative Assistant
Peggy Albrecht Friendly House
Los Angeles, CA
01.2017 - 01.2018
- Successfully secured JCAHO accreditation within a period of five months
- Managed company credit cards and provided precise documentation for all company expenses
- Preserved employee files of certifications, performance reviews and on/off boarding processes
- Oversaw Friendly House’s largest annual fundraiser (700+ guests); coordinated all production logistics, including celebrity honorees, silent/live auction and mobile fundraising of over $500,000
Case Manager/Housing Manager
La Ventana Treatment Programs
Santa Monica, CA
01.2015 - 01.2017
- Facilitated weekly group therapy sessions in addition to individualized case management sessions
- Served as first point of contact in event of client emergencies (i.e
- Addiction relapses, erratic behavior)
- Charted Medication Administration records daily and worked cohesively with Medical Director
Education
Associate of Arts - Substance Abuse Counseling
University of the Pacific Sacramento
2017
Master of Arts - undefined
Arizona State University
2012
Bachelor of Science - Sociology
Santa Clara University
2010
Skills
- Microsoft Office
- HIPAA Compliance
- EMR Systems
- Eligibility review
- Intake assessment
- Application assessments
- Consultation and advisory
- Spreadsheets
- Compassionate communication
- Workflow planning
Timeline
Contact Tracer
Tesla, Inc.
10.2020 - 06.2022
Intake Coordinator
CompAlliance, LLC
01.2019 - 01.2020
Retail Sales Manager
01.2018 - 01.2019
Administrative Assistant
Peggy Albrecht Friendly House
01.2017 - 01.2018
Case Manager/Housing Manager
La Ventana Treatment Programs
01.2015 - 01.2017
Associate of Arts - Substance Abuse Counseling
University of the Pacific Sacramento
Master of Arts - undefined
Arizona State University
Bachelor of Science - Sociology
Santa Clara University
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