Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
Monica Hatch

Monica Hatch

Princeton ,MN

Summary

Accomplished professional with a proven track record in customer service and management, notably at Circle K. Expert in complaint resolution and fostering team collaboration, I excel in enhancing customer satisfaction and operational efficiency. Skilled in data collection and customer relations, my leadership significantly boosts team performance and service excellence.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Circle K
08.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Deli Clerk

Walmart
04.2024 - 07.2024
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Assistant Manager

Circle K
01.2024 - 04.2024
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Nurses Aide

Mills Manor
09.2023 - 12.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Assistant Manager

Circle K
10.2021 - 09.2023

Store Manager

Dollar General
05.2021 - 10.2021
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Diploma -

Milaca Secondary High School
Milaca, MN
05.1998

Skills

  • Complaint resolution
  • Data Collection
  • Scheduling
  • Account updating
  • Order Fulfillment
  • 10-Key
  • Technical Support
  • Payment Processing
  • Order Processing
  • Computer Proficiency
  • Customer Relations
  • Sales expertise
  • Hospitality and accommodation
  • Key holder experience
  • Multi-line phone talent

Accomplishments

Volunteer of the year award 2003

Past President of Princeton Civic Betterment Club

Past Vice President of the Princeton Civic Betterment Club

Past Vice President and Secretary of Mille Lacs Historical Society

Timeline

Customer Service Representative

Circle K
08.2024 - Current

Deli Clerk

Walmart
04.2024 - 07.2024

Assistant Manager

Circle K
01.2024 - 04.2024

Nurses Aide

Mills Manor
09.2023 - 12.2023

Assistant Manager

Circle K
10.2021 - 09.2023

Store Manager

Dollar General
05.2021 - 10.2021

Diploma -

Milaca Secondary High School

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Monica Hatch