Monica Hattaway
Altha
Summary
Dynamic and results-oriented professional with extensive experience at the Florida Department of Health, excelling in office management and customer service. Demonstrated expertise in streamlining operations and enhancing efficiency through effective file management and database entry. Proven ability to foster teamwork and collaboration, achieving significant improvements in office productivity and client satisfaction.
Professional clerk with strong background in administrative support and office management. Skilled in document preparation, data entry, and record keeping. Highly reliable team collaborator with focus on achieving results and adapting to changing needs. Recognized for strong organizational abilities and effective communication skills.
Overview
25
25
years of professional experience
Work History
OPS Senior Clerk
Florida Department of Health
03.2023 - Current
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Centralized Scheduler
- Vital Statistics Deputy Registrar - Birth and Death Certificates
- Medical Billing
- Outstanding balances collections
Interviewing Clerk
Florida Department of Health
08.2022 - 03.2023
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Front desk duties
- Check in and check out
- Medical billing
- Vital Statistics Deputy Registrar Birth and Death certificate
Staff Assistant
Florida Department Of Corrections
04.2015 - 03.2021
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements.
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Processed expense reports accurately and promptly, enabling swift reimbursement for staff members.
- Greeted guests in with friendliness and professionalism.
- Handled incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Completed daily logs for management review.
Assistant Warden Secretary
Florida Department Of Corrections
12.2008 - 04.2015
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Fiscal Assistant
Florida Department of Health
10.2006 - 12.2008
- Entered figures using 10-key calculator to compute data quickly.
- Assisted in preparing accurate monthly financial reports, contributing to informed decisionmaking.
- Developed custom spreadsheets that improved tracking of expenses and enabled more efficient reporting.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Interviewing Clerk
Florida Department of Health
09.2004 - 10.2006
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Vital Statistics Deputy Registrar Birth and Death certificate
- Client check in and check out
- Medical billing
School Health Aide
Florida Department of Health
09.1999 - 09.2004
- Ensured timely communication with parents regarding their child''s medical needs or changes in their condition while under school care.
- Administered prescribed medications to students as directed by healthcare professionals, ensuring proper dosages and timing.
- Implemented infection control measures during outbreaks of illness within the school community, working alongside health professionals to minimize spread and impact.
- Managed inventory of medical supplies and equipment within the school''s health office, ordering new stock as needed while maintaining budgetary constraints.
Education
High School Diploma -
Carrabelle High School
Carrabelle, FL06-1983
Skills
- Scheduling and planning
- Cash handling
- File management expertise
- Database entry
- Telephone etiquette
- Billing and coding
- Supply tracking
- Verbal and writing communication
- Teamwork and collaboration
- Customer service
- Scheduling clients appointments
- Payment coordination and collections
Timeline
OPS Senior Clerk
Florida Department of Health
03.2023 - Current
Interviewing Clerk
Florida Department of Health
08.2022 - 03.2023
Staff Assistant
Florida Department Of Corrections
04.2015 - 03.2021
Assistant Warden Secretary
Florida Department Of Corrections
12.2008 - 04.2015
Fiscal Assistant
Florida Department of Health
10.2006 - 12.2008
Interviewing Clerk
Florida Department of Health
09.2004 - 10.2006
School Health Aide
Florida Department of Health
09.1999 - 09.2004
High School Diploma -
Carrabelle High School
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