Monica Hayman
Roanoke
Summary
Highly motivated, results-driven professional with strong consultative sales and client retention experience. Forward-thinking with a track record of growing revenues, problem solving, and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Branch Manager
Tower Loan
03.2022 - 01.2024
- Developed solicitation and client retention programs to exceed monthly, quarterly, and annual sales goals and drive portfolio growth
- Preformed market/competitor research to stay current on industry offerings and provide recommendations to senior management
- Identified sales opportunities, presented tailored financing programs to local business owners, and provided initial/on-going training
- Trained and developed office staff including customer service reps and managers in training
- Responsible for ensuring compliance with state and federal laws and regulations relating to business practices
- Acted as representative for company at small claims court hearings
- Prepared and submitted property, life, and health insurance claims on behalf of clients.
Personal Banker
PriorityOne Bank
09.2021 - 03.2022
- Assisted customers with setting up or closing accounts, and signing up for new services
- Processed customer requests for statements, ordering additional checks and updating customer personal information in databases
- Educated customers on the use of banking website and mobile apps
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates
- Executed wire transfers, stop payments, and account transfers
- Balanced cash drawers and vault accounts on a daily basis.
Legal Assistant
Watson Jones PLLC
08.2019 - 08.2021
- Managed accounts and client records of clients, observing confidentiality and extreme discretion
- Reviewed, edited, and proofread legislation drafts for proper grammar, spelling, punctuation, and formatting
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
Education
Associates of Science -
Holmes Community College
Ridgeland, MS12.2020
Associates of Arts -
Copiah-Lincoln Community College
Magee, MS05.2018
Skills
- Customer Service
- Organization and Time Management
- Financial Analysis
- Employee Development
- Flexible and Adaptable
References
- Jaylon Cockrell; 228-235-7972
- Mark Boler, 601-503-5520
- Ali Scott; 334-338-1547
Additional Information
Notary Public
Timeline
Branch Manager
Tower Loan
03.2022 - 01.2024
Personal Banker
PriorityOne Bank
09.2021 - 03.2022
Legal Assistant
Watson Jones PLLC
08.2019 - 08.2021
Associates of Science -
Holmes Community College
Associates of Arts -
Copiah-Lincoln Community College