Monica Heaton
Oakland,CA
Summary
Highly dependable and responsible individual with experience working in a healthcare setting, all while obtaining a high quality and well-rounded customer service background. Worked beside Physicians and Nurses to support patients needs while providing exceptional service. Skillfully interviews patients to note vital details and update patient records. Commended for going above and beyond requirements. Enthusiastic to continue working with healthcare professionals and obtain a position as a Medical Assistant.
Overview
3
3
years of professional experience
Work History
Clinical Medical Assistant Extern
Concentra Urgent Care
09.2023 - 02.2024
- Promoted office efficiency, coordinating/organizing charts, and helping patients with diverse needs.
- Documented vital signs and health history for patients in the clinic.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Transcribed physician orders and instructions to minimize risk of miscommunication.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Performed medical chart reviews to confirm accuracy and completeness.
- Sought feedback and guidance from supervisors to continuously improve performance.
Medical Assistant Student
San Francisco State University
06.2023 - 08.2023
- Obtained information on how to verify 3 demographics of the patient, be aware of their medical history, check vital signs and document chief complaints.
- Learned how to prepare patients for certain procedures, including dressing to wounds.
- Learned how to set up examination rooms and sterilize rooms/equipment after each patient visit.
- Performed phlebotomy procedures and injections, including 3 forms of identification needed on label/tube.
- Learned how to properly dispose of hazardous contaminants.
- Properly and accurately place EKG leads.
Medication Technician
AEC Living
12.2020 - 06.2022
- Administered scheduled and PRN medication, following prescribed instructions to alleviate symptoms and discomfort, all while monitoring and documenting client reactions.
- Monitored client vital signs, addressed chief complaints, and tracked behaviors to keep supervisor well-informed.
- Managed the care of 80+ residents with their needs.
- Trained several new staff members, providing excellent communication on the importance of the position.
- Repositioned bedbound patients to prevent bedsores and maintain comfort levels as well as provided assistance with incontinence care.
- Developed and implemented individualized care plans to cater to client needs.
- Assisted patients with bathing, grooming, dressing, and oral hygiene, etc. in their private residence and in the facility.
- Transported clients to events and activities, medical appointments, shopping trips, etc.
Education
Certificate - Phlebotomy
CALRegional
Fremont, California05.2024
Certificate - Clinical Medical Assistant
San Francisco State University
San Francisco, CA08.2023
High School Diploma -
Encinal High School
Alameda, California06.2014
Skills
- CPR/First Aid certified
- Detail oriented and adaptable to any environment
- Efficient and reliable team player
- Driven and hardworking
- Clear Communication
- Physician Support
- Exam Room Preparation
- Instrument Sterilization
- Wound Care
- Medical Terminology
- Vital Signs Documentation
- Electronic Charting
Languages
Spanish
Limited Working
Timeline
Clinical Medical Assistant Extern
Concentra Urgent Care
09.2023 - 02.2024
Medical Assistant Student
San Francisco State University
06.2023 - 08.2023
Medication Technician
AEC Living
12.2020 - 06.2022
Certificate - Phlebotomy
CALRegional
Certificate - Clinical Medical Assistant
San Francisco State University
High School Diploma -
Encinal High School
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