Monica Henderson
Bowie,MD
Summary
Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader. Experienced account manager with several-year history in sales and account development. Adept at leveraging people skills and business acumen to develop customized solutions and approaches that achieve dramatic results. Creative and engaging account manager bringing several years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
42
42
years of professional experience
Work History
Sr Relationship Manager
MDM Office Solutions
Washington, DC
07.2023 - Current
- Developed and managed a portfolio of existing clients to ensure long-term customer relationships.
- Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
- Analyzed customer data to identify areas of risk and potential opportunities for growth.
- Monitored customer feedback to assess satisfaction levels and develop improvement plans accordingly.
- Resolved customer inquiries or complaints promptly and efficiently in accordance with established guidelines.
- Performed periodic reviews of client portfolios in order to identify areas requiring further attention or improvement.
- Attended conferences, trade shows, or networking events designed to build relationships with potential clients.
- Drove client satisfaction and kept lines of communication open to further business objectives through strong customer relationships.
- Interacted with customers and worked closely to resolve issues.
- Cultivated relationships with customers by participating in meetings onsite and at client locations.
Senior Account Manager
Agile Office LLC
Greenbelt, MD
08.2020 - 06.2023
- Prepare engagement correspondence and formal proposals
- Assist with the overall formulation, implementation recommendations and communications
- Place orders with manufacturers
- Responsible for Commercial, Healthcare and Government maintenance of customer base accounts
- Arrange showroom visits with manufacture representatives to introduce their line and prepare presentations to senior decision makers
- Attend global seminars, meetings and classes regarding products
- Provide sample products from manufacturers to present to clients
- Prioritize customer satisfaction
- Keep clients updated on latest and most efficient merchandise
- Monitor dead line dates for clients and manufacturers
- Execute design, layout & specification for various projects using multiple lines of resources
- Project management of developments of installations
- Work with government account using GSA Package Office and Navy BPA purchasing vehicles
- Work with State and Local Contracts
- Work on Bids, RFQ’s and Pricing Request
- Worked on creating NAVY BPA and GSA Package Office response packages
Senior Account Manager
Edwards and Hill Office Furniture
Annapolis Junction, MD
02.2012 - 07.2020
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Identified opportunities for cross-selling products and services to existing customers.
- Managed key account relationships, ensuring customer loyalty and retention.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Analyzed market trends to identify new business opportunities for the company.
- Provided ongoing training and support to junior team members on sales techniques and processes.
- Prepared monthly reports summarizing account activities for upper management review.
- Attended industry conferences and events as a representative of the company.
- Monitored competitor activities in order to stay ahead of the competition.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Trained and supported junior account management professionals to increase company revenue.
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
- Renewed existing accounts by building relationships with clients.
- Collaborated with sales team to determine best ways to drive market share.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
Senior Account Manager
MDM Office Systems
Washington, DC
07.1997 - 01.2012
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Identified opportunities for cross-selling products and services to existing customers.
- Managed key account relationships, ensuring customer loyalty and retention.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Provided ongoing training and support to junior team members on sales techniques and processes.
- Prepared monthly reports summarizing account activities for upper management review.
- Attended industry conferences and events as a representative of the company.
- Monitored competitor activities in order to stay ahead of the competition.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Collaborated with customers to develop strategic business and account plans.
- Gave extensive support to key accounts in sales, technical and business areas.
- Renewed existing accounts by building relationships with clients.
- Collaborated with sales team to determine best ways to drive market share.
- Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
Sales Account Representative
Alperstein Brothers
Takoma Park, MD
06.1995 - 06.1997
- Coordinated and managed government division of sales in the Metropolitan and surrounding areas
- Maintained content client base
- Practiced customer service satisfaction
- Monitored and managed past due accounts
- Responsible for accounts receivables and posting to accounts
- Generated leads for products
Customer Service / Sales Representative
Jacobs Gardner Office Supply
Hyattsville, MD
03.1983 - 06.1995
- Place sales orders from customer to vendors
- Generated leads and client
- Bid on government service and sales contracts
- Handled credit card sales for accounts
- Reconciled credit card charges and input cash receipts
- Coordinate service calls with dispatching
- Schedule appointments for our sales representatives
- Attended global seminars, meetings and classes regarding products
- Supervised and trained telemarketing staff
- Responsible for correspondence to clients regarding business development
Education
Interior Design -
John Robert Powers
01.1983
Computer Science -
Howard University
01.1981
General and Business Academics -
Prince George’s Community College
01.1980
Skills
- Customer Relations
- Cost Efficient
- Detailed and Organized
- Developing Supplier Relationships
- Customer Engagement
- Sales management
- Business strategies
- Portfolio Management
- Client rapport
- Customer interaction
- Sales Support
- Goal Setting
- Business Relationship Management
- Customer Service
- Team Building Leadership
- Prioritizing and Planning
- Planning and coordination
- Project Management
- Active Listening
- Problem-solving abilities
- Task Prioritization
- Performance Management
- Sales professional
- Budget Planning
- Self Motivation
- Organizational Skills
Continuingeducation
- Prince George’s Community College, 09/01/78, 05/31/80, General and Business Academics
- Howard University, 09/01/80, 05/31/81, Computer Science
- John Robert Powers, 09/01/81, 05/31/83, Interior Design
References
References available upon request.
Timeline
Sr Relationship Manager
MDM Office Solutions
07.2023 - Current
Senior Account Manager
Agile Office LLC
08.2020 - 06.2023
Senior Account Manager
Edwards and Hill Office Furniture
02.2012 - 07.2020
Senior Account Manager
MDM Office Systems
07.1997 - 01.2012
Sales Account Representative
Alperstein Brothers
06.1995 - 06.1997
Customer Service / Sales Representative
Jacobs Gardner Office Supply
03.1983 - 06.1995
Interior Design -
John Robert Powers
Computer Science -
Howard University
General and Business Academics -
Prince George’s Community College
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