MONICA HERNANDEZ
South Salt Lake City,Utah
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Aeropostale
07.2023 - Current
- Work side-by side with my manager and step in when the manager is absent
- Working in a fast-pace store, multi-tasking the sales floor and helping customers out
- Help with the manager's task of running a successful business.
Shift Supervisor
Tcby
03.2021 - 07.2023
- Organizing the store by scheduling, ordering, checking inventory, filling in for anyone
- Give excellent customer services by cleaning, stocking, and cashing customers
- Working in a fast-pace kid friendly store able to multitask with a team and myself.
Barista
Starbucks
04.2021 - 03.2023
- Provide excellent customer service by having a welcoming store as well as making quality drinks
- Working in a fast-paced environment and multitasking to ensure the return of customers
- Working as a team in all areas of the store to make an inspiration with our customers.
Timeline
Assistant Manager
Aeropostale
07.2023 - Current
Barista
Starbucks
04.2021 - 03.2023
Shift Supervisor
Tcby
03.2021 - 07.2023
High School Diploma -
Innovations Early College High School
Internship in finance management -
Hernandez Hardwood Floors
Mortgage Loan Originator- Pre-License Education
Associate of Science - Accounting And Business Management
Salt Lake Community College
Education
High School Diploma -
Innovations Early College High School
Internship in finance management -
Hernandez Hardwood Floors
Mortgage Loan Originator- Pre-License Education
Associate of Science - Accounting And Business Management
Salt Lake Community College
Salt Lake City, UT05.2026
Skills
- Leadership
- Teamwork/Individual work
- Creative/Critical Thinker
- Recruiting and interviewing
- Task Delegation
- Employee Scheduling
- Employee Performance Evaluations
- Staff Training and Development
- Data Entry
- Cash handling expertise
- Customer-Oriented
Languages
Spanish
Native or Bilingual