Monica Hernandez
Santa Rosa,CA
Summary
Reliable Front Desk Medical/Dental Receptionist skilled at facilitating patient appointments among other front end tasks. Delivers top-notch service and support and works well under pressure. Highly-motivated employee with desire to take on new challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Santa Rosa Community Health Centers
Santa Rosa, CA
03.2021 - 12.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Dental Receptionist
Santa Rosa Community Health Centers
Santa Rosa , CA
08.2020 - 03.2022
- Greeted and checked in patients, verifying insurance information and collecting co-pays.
- Processed payments for services rendered using appropriate software programs.
- Provided excellent customer service by addressing any complaints or issues in a prompt manner.
- Verified accuracy of patient information prior to scheduling appointments.
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
- Ensured compliance with HIPAA regulations by keeping confidential medical records secure at all times.
- Scheduled cleanings and dental appointments for patients using appointment software.
Front Desk Ambassador
Graton Resort & Casino
Rohnert Park, CA
08.2019 - 01.2020
- Greeted guests and provided friendly service upon arrival.
- Responded to inquiries from customers regarding hotel services, local attractions, directions and other information.
- Managed the check-in process for arriving guests including verifying identification, assigning rooms and issuing keys.
- Assisted with special requests such as extra towels or blankets, room changes and wake up calls.
- Processed payments using a point of sale system and credit card machines.
- Maintained knowledge of local events in order to provide accurate information to guests.
- Handled guest complaints in a professional manner following established guidelines.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Facilitated successful front desk operations for high-volume hotel.
Sales Department Lead
Target
Santa Rosa, CA
10.2018 - 08.2019
- Provided coaching and mentorship to new employees on the sales team.
- Assisted customers with finding the right size, style, and color of shoe.
- Organized shelves and displays to maintain a neat and orderly store environment.
- Provided product knowledge to customers on different styles of shoes.
- Ensured that all merchandise was accurately priced and tagged with labels.
- Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
Sales Associate
Skechers
Santa ROsa , CA
01.2018 - 10.2018
- Organized and stocked shelves with new inventory of shoes.
- Supervised the daily activities of shoe sales associates.
- Trained new staff on customer service techniques, product knowledge, and store policies.
- Maintained accurate records related to inventory control and sales transactions.
- Resolved customer complaints in a professional manner.
- Maintained shoe department by organizing shoes by size, color and style.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
- Answered store and merchandise questions and led customers to wanted items.
Education
High School Diploma -
Elsie Allen High School
Santa Rosa, CA05-2018
Skills
- Medical Charting
- Records Management
- HIPAA Compliance
- Payment Collection
- Appointment management
- Front Desk Operations
- Patient Relations
- Patient Registration
- Appointment Setting
- Call Center Operations
- Problem-Solving
- Verbal Communication
- Bilingual Spanish/English
Certification
- CPR certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Receptionist
Santa Rosa Community Health Centers
03.2021 - 12.2022
Dental Receptionist
Santa Rosa Community Health Centers
08.2020 - 03.2022
Front Desk Ambassador
Graton Resort & Casino
08.2019 - 01.2020
Sales Department Lead
Target
10.2018 - 08.2019
Sales Associate
Skechers
01.2018 - 10.2018
High School Diploma -
Elsie Allen High School
- CPR certified
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