Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Monica  Hernandez

Monica Hernandez

Downey,CA

Summary

Dynamic and dedicated professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through exceptional service and efficient multitasking. Skilled in handling large groups and maintaining compliance with safety regulations, contributing to increased repeat clientele and memorable experiences. Committed to fostering positive relationships and delivering high-quality service.

Overview

10
10
years of professional experience

Work History

Coctail Server

Intuit Dome ( Levy Restaurants)
Inglewood, CA
06.2024 - Current
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.

Bayhost

TopGolf
El Segundo, CA
03.2022 - Current
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Answered guest questions with responses about menu, promotions and specials.
  • Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Supported other staff members during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.
  • Maintained a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.
  • Followed procedures to correctly handle cash, credit and gift certificate transactions.
  • Contributed to increased revenue through upselling techniques and promoting special offers or events to guests.
  • Ensured compliance with safety regulations by monitoring guest activities and intervening when necessary.
  • Upheld an atmosphere of professionalism and positivity among team members, contributing to a cohesive work environment that fostered exceptional guest service.
  • Assisted in event coordination and execution, contributing to successful functions and memorable guest experiences.
  • Retrieved and delivered food and beverage orders.
  • Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
  • Provided knowledgeable recommendations for menu items and beverages, enhancing guest satisfaction with their choices.

Catering Server

J&M Catering
Downey, CA
04.2018 - 11.2024
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during events.
  • Managed loading and unloading of equipment for catering operations.

Front Desk Receptionist

Mobin Neurosurgery
10.2014 - 03.2018
  • Welcomed visitors and facilitated their check-in through cordial communication.
  • Coordinated and confirmed various appointments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policy.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

Certificate - AC/DC

ICDC College
Lawndale, CA

Certificate - Real Estate

Cerritos College
Norwalk, CA

Skills

  • Handling large groups
  • Exceptional customer service
  • Efficient multitasking
  • Safe food handling
  • Microsoft word
  • Scheduling
  • Typing 45wpm
  • Bilingual English/Spanish
  • Telephone Skills/answering high volume of calls
  • Energetic work attitude
  • Basic computer skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Coctail Server

Intuit Dome ( Levy Restaurants)
06.2024 - Current

Bayhost

TopGolf
03.2022 - Current

Catering Server

J&M Catering
04.2018 - 11.2024

Front Desk Receptionist

Mobin Neurosurgery
10.2014 - 03.2018

Certificate - AC/DC

ICDC College

Certificate - Real Estate

Cerritos College
Monica Hernandez
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