Monica Hernandez
Waukegan,IL
Summary
Dynamic and adaptable professional with a proven track record at Subway Inc., delivering exceptional customer service and enhancing team performance. Skilled in inventory management and food safety compliance, I excel in fast-paced environments while maintaining attention to detail and fostering collaboration. Recognized for problem-solving abilities and a positive attitude, driving customer satisfaction and loyalty.
Overview
2024
2024
years of professional experience
Work History
Subway Inc.
Sarene
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Managed inventory levels efficiently, reducing waste and optimizing stock availability.
- Trained new employees on operational procedures, enhancing team performance and productivity.
- Maintained quality control standards, ensuring food products met company specifications.
- Ensured compliance with food safety regulations, safeguarding customer health and company reputation.
- Collaborated with team members to streamline operations, improving overall service efficiency.
- Resolved customer complaints effectively, enhancing customer loyalty and satisfaction.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Kitchen Associate
Factor 75
Aurora
08.2023 - 12.2023
- Received positive feedback from customers on dish presentation and taste, contributing to increased repeat business.
- Ensured proper storage of perishable items at appropriate temperatures to preserve freshness and prevent spoilage.
- Maintained open communication with front-of-house staff regarding special requests or dietary restrictions from guests, ensuring accurate order fulfillment.
- Assisted in the development of new menu items, incorporating seasonal ingredients and trending flavors to entice customers.
- Demonstrated adaptability by effectively managing multiple priorities in a fast-paced work environment without compromising quality or safety standards.
Education
GED -
Glenbard East High School
Lombard, ILSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
Languages
English , Spanish
Limited Working
Timeline
Kitchen Associate
Factor 75
08.2023 - 12.2023
Subway Inc.
Sarene
GED -
Glenbard East High School