Monica Herrera

Assisting customers with processing payments, handling billing inquiries, resolving payment-related issues, and updating account information. I manage collections, ensuring overdue payments are addressed promptly, providing excellent customer service, and maintaining compliance with company policies.

Assist clients with conference room setups, catering, and supplies, ensuring rooms meet expectations. Provided real-time meeting support and coordinated office operations. Supervise staff, manage supplies, and manage administrative tasks

such as scheduling, phone management, greeting guests, and correspondence.

Ensured customer satisfaction by addressing needs and resolving concerns. Collected payment and contact information to place orders, achieving high satisfaction through initiative-taking issue resolution. Followed company policies and promoted a positive work environment. Actively listened to customers, escalated significant issues, and updated account records.

I am responsible for processing transactions accurately, handling payments, and issuing receipts. I provide excellent customer service by assisting with inquiries and resolving concerns. I manage cash handling, maintain a clean and organized work area, and help restock products. I inform customers about promotions, handle returns and exchanges, and ensure safety compliance.

The responsibilities include accurately taking customer orders, preparing and serving food according to company standards, and maintaining a clean and organized work environment. Employees are also responsible for handling cash, processing payments, and ensuring adherence to food safety regulations. Additionally, staff assists with inventory management, restocking supplies, and delivering exceptional customer service to enhance the overall dining experience.