Monica Herrera-Mcdougall
Okanogan
Summary
Hospitality professional with strong foundation in guest relations and customer service. Efficient in managing check-ins, addressing guest concerns, and ensuring welcoming atmosphere. Known for collaboration with team members and flexibility to adapt to varying guest needs.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Agent
12 Tribes Resort Casino
10.2019 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved service-related problems and documented actions in system.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Sweet Shop Clerk
12 Tribes Resort Casino
06.2017 - 10.2019
- Performed shift opening and closing duties to balance cash drawer and prepare shop for customers.
- Operated cleaning machinery and equipment to maintain clean and safe working conditions.
- Dusted, cleaned and removed debris to promote safe and aesthetic environment.
- Managed inventory to promote consistent supply of product and service items.
- Communicated with buying department to report overstocked or under-stocked merchandise items.
- Set up and took down displays for promotional products and kept shelf tags labeled correctly to reduce pricing discrepancies.
- Operated POS system to receive payment and accurately count and provide change.
- Kept merchandise neat, attractively displayed and sufficiently stocked to attract customers.
Education
Diploma -
Oroville Middle-High School
Oroville, WA06.2015
Skills
- Teambuilding
- Decision-Making
- Excellent Communication
- Analytical and Critical Thinking
- Cash handling
- Multitasking Abilities
- Dependable and Responsible
- Active Listening
- Data Entry
Timeline
Hotel Front Desk Agent
12 Tribes Resort Casino
10.2019 - Current
Sweet Shop Clerk
12 Tribes Resort Casino
06.2017 - 10.2019
Diploma -
Oroville Middle-High School
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