Monica Hewitt
Cedar Hill,TX
Summary
I am a seasoned, detail-oriented business professional with over 25 years of administrative, project management and customer service experience including supervisory, front office and document/records management. I am a patient, uplifting, and energetic team and goal-oriented multitasker. I have excellent verbal and written communication skills and expert computer skills including all Microsoft Office programs. I have a keen ability to maximize resources, prioritize responsibilities and meet tight deadlines while ensuring great service.
Overview
26
26
years of professional experience
Work History
ADMINISTRATIVE ASSOCIATE
University of Texas Southwestern Medical Center
01.2007 - Current
- Division Administrator for the Pediatrics Division of the Department of Radiology
- Support 1 Division Chief/Chief Radiology Officer, 27 Radiologists, 1 Research Coordinator, and 1 Fellow
- Supervise a team of 2 admins and backup to lead supervisor for 5 admins
- Manage Academic Enrichment Fund expense accounts for each person within our division as well as the divisional funds.
- Reconcile all Onecard transactions for two divisions.
- Manage travel for each person within the division
- Manage all meetings, agendas, and provide minutes
- Manage time detail within MyTime for each person within our division
- Coordinate and manage all faculty recruitment for the division.
- Maintained accurate records of faculty and staff attendance, leave requests, and overtime hours for accurate payroll processing.
- Monitor office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred.
- Keep division functioning within the Department of Radiology and UTSW’s policies and standard operating procedures
- Maintain all records for the division
- Coordinate special projects as requested
- Created and currently maintain the UTSW Campus Wide Administrative Support Spreadsheet.
- Maintained Division Admin Reference Guide to outline policies and procedures, and also provide insights to division mission and values.
- Streamlined office processes by implementing efficient organizational strategies and time-saving tools.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Assisted in event planning initiatives for department and divisional gatherings, resulting in successful execution of events.
- Facilitated smooth onboarding process for new employees through orientation sessions and training materials preparation.
- Exceeded performance metrics consistently through dedication towards continuous improvement in all aspects related to the role.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Coordinate space assignments and serve as point of contact for all renovations.
SENIOR ADMINISTRATIVE ASSISTANT
University of Texas Southwestern Medical Center
- Performed all administrative duties for the Continuing Education, EMT, and Transfer Course portion of our program
- Graded and maintained all CE records for Paramedics
- Communicated with Paramedics and their department Chiefs to ensure proper hours for state and national licensing requirements are maintained
- Created monthly/quarterly/annual reports for departments to ensure that their medics are on task with their CE attendance and records
- Sent CE transcripts to medics and department heads as needed for state and national license renewals
- Researched and resolved any discrepancies in records
- Handled all registration, reporting, and CE certificates for annual conferences
- Handled all registration for EMT class
- Communicated with departments and hospitals regarding students’ grades, progress, and clinical assignments
- Proctored exams and dispatched students for National Registry skills testing, etc
- Maintained stock of miscellaneous supplies, all AHA cards/certifications, scantrons, books, oxygen, etc
- Handled all employee mileage expense reports/reimbursement
- Coordinated special projects as requested.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Created and updated records and files to maintain document compliance.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
ADMINISTRATIVE SPECIALIST II/PROJECT ADMINISTRATOR II
Trailblazer Health Enterprises, LLC.
01.2004 - 01.2007
- Provided leadership for the administrative support team; provided training on new processes/procedures
- Developed/maintained spreadsheets, databases, org charts, presentations, invoices, expense reports and correspondence
- Compiled and reported weekly staffing statistics
- Controlled/distributed paychecks, personnel profiles, and other Human Resources confidential documents
- Utilized project management software to track assigned projects to ensure timeliness standards are met
- Prepared various weekly, monthly, and quarterly reports
- Monitored/assessed project success and corrective action plans to provide appropriate updates/analysis to our client, Centers for Medicare & Medicaid Services (CMS)
- Provided guidance in both technical and operations matters by working in a team-based environment
- Served on cross-functional teams to provide input on policy issues, and data analysis to prevent fraud waste and abuse in the Medicare environment
- Kept management informed of pertinent developments
- Coordinated special projects as requested.
OFFICE MANAGER
Park Cities Speech & Language Center
01.2001 - 01.2002
- Managed office consisting of a President/Speech Language Pathologist, two Speech Language Pathologists, four Speech Language Pathology Assistants, and two off-site contractors
- Consolidated therapists’ reports
- Verified/filed insurance and maintained patient accounts and billing, etc
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for therapists.
- Controlled finances to lower costs and keep business operating within budget.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
ADMINISTRATIVE ASSISTANT
Stephen Vobach, MD And Associates
01.2000 - 01.2001
- Supported two psychiatrists and a psychologist
- Consulted with patient(s) regarding appointments, billing, insurance, and minor issues via telephone and in person
- Managed doctors’ schedules, credentials, etc
- Maintained patient demographic and insurance information
- Prepared charts and billing sheets for daily appointments
- Prepared bank deposits ensuring proper balances
- Consulted with insurance companies regarding patients’ policies, fees, and obtaining proper authorizations
- Served as mediator between pharmacists and doctors.
PRE-HEART/LUNG TRANSPLANT COORDINATOR ASSISTANT
Baylor University Medical Center
01.1999 - 01.2000
- Supported Pre-Heart/Lung Transplant Nurse Coordinators
- Received/entered patient referrals
- Scheduled appointments for various physicians, hospital departments and labs
- Ordered lab tests, retrieved medical records, etc
- Prepared patient charts and retrieved x-rays for the selection committee
- Entered patients on transplant waiting list
- Obtain pre-certifications from insurance companies and PCP’s for referrals
- Created correspondence to patients, physicians, calendars, spreadsheets, etc…
ADMINISTRATIVE ASSISTANT
HLM Design
01.1998 - 01.1999
- Kept organizational flow of the “Bell” Studio
- Supported Vice President, Principal, six Project Managers, seven Architects and five Interior Designers
- Prepared documents such as database, spreadsheets, forms, presentations, general correspondence, reports and proposals
- Created templates for pre-designed AIA forms
- Transferred/maintained projects status database
- Ordered and distributed plans, bluelines, and specifications
- Made necessary travel arrangements
- Scheduled meetings and prepared minutes
- Relieved receptionist on eight line, two hundred-extension phone system
- Provided back-up support for four other studios.
- Executed record filing system to improve document organization and management.
Education
UTSW Aspiring Leaders Program -
University of Texas Southwestern Medical Center
Dallas, TX02.2023
AAS Business Management -
Eastfield Community College
01.2019
Certified Event Planner And Designer -
The University of Texas At Arlington
Arlington, TX05.2013
Honor Graduate -
Forney High School
01.1995
Skills
- Process Optimization
- Spreadsheet Development
- Meeting Support
- Supervising Staff
- Calendar Management Mastery
- Excellent Interpersonal Skills
- Proficient in Microsoft Office
- Effective Problem Solving
Timeline
ADMINISTRATIVE ASSOCIATE
University of Texas Southwestern Medical Center
01.2007 - Current
ADMINISTRATIVE SPECIALIST II/PROJECT ADMINISTRATOR II
Trailblazer Health Enterprises, LLC.
01.2004 - 01.2007
OFFICE MANAGER
Park Cities Speech & Language Center
01.2001 - 01.2002
ADMINISTRATIVE ASSISTANT
Stephen Vobach, MD And Associates
01.2000 - 01.2001
PRE-HEART/LUNG TRANSPLANT COORDINATOR ASSISTANT
Baylor University Medical Center
01.1999 - 01.2000
ADMINISTRATIVE ASSISTANT
HLM Design
01.1998 - 01.1999
SENIOR ADMINISTRATIVE ASSISTANT
University of Texas Southwestern Medical Center
UTSW Aspiring Leaders Program -
University of Texas Southwestern Medical Center
AAS Business Management -
Eastfield Community College
Certified Event Planner And Designer -
The University of Texas At Arlington
Honor Graduate -
Forney High School
Similar Profiles
ELIZABETH CASSELS HARTLEY, RN, BSN, CCRN-CMCELIZABETH CASSELS HARTLEY, RN, BSN, CCRN-CMC
Ambulatory RN, Assistant Team Lead, Rapid Response at University of Texas Southwestern Medical CenterAmbulatory RN, Assistant Team Lead, Rapid Response at University of Texas Southwestern Medical Center
Michael CooperMichael Cooper
Supervisor, Patient Financial Services at University of Texas Southwestern Medical CenterSupervisor, Patient Financial Services at University of Texas Southwestern Medical Center
Stacy BeardStacy Beard
Credentialing/Medical Staff Credentialing Coordinator at University of Texas Southwestern Medical CenterCredentialing/Medical Staff Credentialing Coordinator at University of Texas Southwestern Medical Center
Jennifer BaileyJennifer Bailey
Technical Denial Specialist at University of Texas Southwestern Medical CenterTechnical Denial Specialist at University of Texas Southwestern Medical Center
Ruhama WubushitRuhama Wubushit
Returns Processor at AmazonReturns Processor at Amazon