Summary
Overview
Work History
Education
Skills
Assessments
Timeline
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Monica Hewitt Jackson

Elyria,OH

Summary

Reliable team player with expertise in customer service and office support who maintains excellent communication skills. Dependable and trustworthy professional who enjoys a challenging job and can learn and adapt quickly to produce a job well-done. Able to multitask and work with multiple monitors, screens, and systems. Excellent attention to detail and organization in the workplace.

Overview

13
13
years of professional experience

Work History

Accounting Payables Assistant

CDI
04.2022 - Current
  • invoice matching (2 and 3 way), PO Matching, Parts, cash disbursement processing and approval, check runs, processing expense reimbursements, inputting credit card transactions, problem resolution, and communication with various constituencies
  • Manager AP email, upload invoices and route accordingly
  • Work with vendors on maintenance, inquires and questions
  • All job duties to be performed within established company policies, procedures and guidelines, and in accordance with GAAP
  • Handles issues that arise with accounts payable process and company vendors on a timely and courteous basis
  • Assists in the development and implementation of new procedures within accounts payable and in general accounting
  • Performs general clerical duties
  • Daily use of advanced PC and business computer applications, telephone conferencing and e-mail
  • Microsoft Products
  • Job Boss
  • Quickbooks
  • Printing and mailing checks to vendors
  • Proper GL Codes

Accounting Assistant

Ceres Enterprises
01.2022 - 01.2023
  • Daily and previous day banking reports
  • Invoices for 9 different properties in M3 System
  • AP Email Box
  • Accurate booking of cash receipts(wires/ACH/Checks) in Plex Systems
  • Verifying POS to invoices ensuring accurate billing
  • Emailing invoices to the correct accounts payable contact.
  • Interacting with customers regarding invoices, statements and unresolved credits or debits
  • Timely research and resolve payment discrepancies.
  • Develop and maintain successful tactics for collecting delinquent accounts.
  • Issuing debit and credit memos using the RMA process
  • Assists in compiling data, developing reports and planning activities for special projects.
  • Performs assigned clerical functions.
  • Maintains Customer Master List
  • Back up for the receptionist - Greets all visitors courteously, determines their needs and directs them to the appropriate individual.
  • Back up for Accounts Payables Coordinator
  • Performs other duties and assignments as requested.

Human Resource Assistant

DRB Systems
05.2017 - 12.2019
  • Answer multi-line telephone system (ShoreTel), taking accurate messages and transfer telephone calls, following front desk procedures documentation, to the appropriate person in an efficient manner.
  • Professionally greeting incoming visitors/customers and promptly notify the appropriate person of their arrival.
  • Receive and sign for packages delivered to the front desk, and deliver to the appropriate person promptly.
  • Overseeing and maintaining Traction System and program for accurate sign in and sign out.
  • Maintaining the badging in and out a security system for coworkers, visitor, contractors team members, and guest.
  • Assist with a variety of recruiting duties include coordination of phone screens and interviews, setting up meeting space, and coordinating calendars.
  • Assist with coordination of all events as directed, such as meeting space, lunches, as necessary.
  • Other duties and projects as assigned

Billing Coordinator

Securitas LLC
03.2016 - 05.2017
  • Invoicing for over 150 customers by spreadsheets and thru Oracle and various systems
  • Handling and billing government account
  • Interfacing with Executives on several billing issues
  • Handling all customers and vendors complaints and issues with their billing
  • Helping accounts receivables with processing incoming payments and reconciling

Billed Work Coordinator

Operations Center
02.2015 - 03.2016
  • Generated 200 to 600 invoices daily. Billed and mailed out top client statements
  • Provided customer service with the client and carrier representatives.
  • Balanced monthly billing statements for existing clients after changes were entered into the billing system
  • Reconciled revenue with 50
  • 100 clients and approximately 25 - 50 inter-facility accounts weekly as well as monthly
  • Coordinated with business units during the planning process to ensure information was conveyed accurately within the
  • Designated timeline
  • Created and implemented Excel Spreadsheets into PDF forms
  • Billed over $650k and became the third-largest biller in the department

Account Performance Manager (Contract Assignment)

Diebold, Inc
10.2012 - 03.2016
  • Worked with appropriate Regional Operations Center (ROC) to ensure calls were dispatched and being handled per
  • SLA. Follow up on calls to resolution. Update text where appropriate
  • Interfaced directly with technicians, Strategic Account Team, branch, ROC and divisional associates to maximize customer uptime and minimize repeat and chronic problems
  • Ran/analyzed reports and took necessary corrective action to manage repeat calls and reduce units down
  • Implemented and maintained key processes within their area of responsibility
  • Helped manage the technical performance of the account to meet or exceed established performance goals
  • Provided reporting and root-cause analysis for sales efforts (pre and post-sales) as required
  • Provided project management and/or coordination support for major service and installation projects for the account and Interface with Business Teams to determine the availability of resources

Assistant Escrow Officer (Short Term Contract Assignment)

First American Title Company
08.2014 - 09.2014
  • Provided support to Escrow department by assisting with customer service and administrative duties related to escrow closings
  • Opened orders, input closing statements from a worksheet prepared by Escrow Officer
  • Prepared documents for closing and handling the complete disbursement and follow up of all escrow transactions
  • Interpreted earnest money agreements as they relate to_ closing and prepare all documents require for transactions

Education

Associate of Science - Psychology

University of Akron
Akron, OH

Associate of Arts - Mass Communication

University of Akron
Akron, OH

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Medina County Career Center
Medina, OH

Skills

  • Experience in fast-paced office environments with expertise in communication
  • Team-oriented with computer proficiency and outstanding work performance
  • Experience in working on multiple screens at once
  • Proficient in Computers
  • Microsoft Word
  • XP 2003
  • Excel
  • Multi-tasking
  • Supervising
  • Customer service
  • Bookkeeping using QuickBooks
  • Security System Experience
  • Accounts Receivable
  • Workers' Compensation
  • Oracle
  • Documentation review
  • Microsoft Office
  • Microsoft Outlook
  • Job Boss

Assessments

  • Data entry: Accuracy — Proficient
  • February 2021
  • Entering data quickly and accurately
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Accounting Payables Assistant

CDI
04.2022 - Current

Accounting Assistant

Ceres Enterprises
01.2022 - 01.2023

Human Resource Assistant

DRB Systems
05.2017 - 12.2019

Billing Coordinator

Securitas LLC
03.2016 - 05.2017

Billed Work Coordinator

Operations Center
02.2015 - 03.2016

Assistant Escrow Officer (Short Term Contract Assignment)

First American Title Company
08.2014 - 09.2014

Account Performance Manager (Contract Assignment)

Diebold, Inc
10.2012 - 03.2016

Associate of Arts - Mass Communication

University of Akron

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Medina County Career Center

Associate of Science - Psychology

University of Akron

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