Monica Hidrogo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Property Manager
Young & Associates
06.2023 - Current
- Handled unit owner complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for unit owners and tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
- Prepared payroll by calculating pay, distributing checks, and maintaining payroll records.
Depot Supervisor
Raymour & Flanigan Furniture And Mattress Store
03.2022 - 06.2023
- Coached, developed and trained current team members to reach business metrics.
- Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
- Collaborated with other departments to resolve any discrepancies in shipping and delivery.
- Improved customer satisfaction ratings through proactive communication regarding shipment updates or delays.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Customer Service Supervisor
Raymour & Flanigan
09.2021 - 03.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Coordinated scheduling to ensure adequate staffing during peak hours, minimizing wait times for customers.
Customer Service Representative
Raymour & Flanigan
01.2021 - 09.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
Dipped Doughnuts
01.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Head Baker
Edible Notions
08.2019 - 12.2020
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Created appealing displays to showcase products in bakery.
- Operated cash registers and processed payments accurately.
- Replenished bakery items in display cases.
- Prepared frostings and other toppings for cakes and pastries.
Education
Associate of Applied Science - Culinary Arts And Hospitality
Bergen Community College
Paramus, NJ05.2022
Skills
- Property Management
- Payment Collection
- Customer service-focused
- Data Entry
- Microsoft Office
- Maintenance Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Property Manager
Young & Associates
06.2023 - Current
Depot Supervisor
Raymour & Flanigan Furniture And Mattress Store
03.2022 - 06.2023
Customer Service Supervisor
Raymour & Flanigan
09.2021 - 03.2022
Customer Service Representative
Raymour & Flanigan
01.2021 - 09.2021
Cashier
Dipped Doughnuts
01.2020 - 01.2021
Head Baker
Edible Notions
08.2019 - 12.2020
Associate of Applied Science - Culinary Arts And Hospitality
Bergen Community College