Monica Highbaugh
Sicklerville,USA
Summary
Seasoned senior operations supervisor with over 15 years of leadership experience in water distribution operations, personnel management, budgeting, and regulatory compliance within a unionized, regulated utility environment. Skilled in optimizing operational efficiency, managing capital projects, and fostering team development while prioritizing safety, customer service, and organizational goals. Demonstrated success in leading cross-functional teams, negotiating with labor unions, and spearheading continuous improvement initiatives.
Overview
19
19
years of professional experience
Work History
Senior Supervisor Operations
New Jersey American Water
01.2019 - Current
- Lead daily operations and maintenance of water distribution and metering systems serving multiple service regions.
- Supervise 3 operations specialists and 32 unionized field personnel; responsible for performance management, training, and workforce planning.
- Oversee contract management, and vendor relations to optimize resource allocation and cost control.
- Collaborate on budgeting processes including annual budget preparation, cost forecasting, and long-term financial planning.
- Coordinate construction and improvement projects supporting water production and distribution infrastructure.
- Fostering a collaborative union-management environment.
- Provide weekly reports ensuring compliance with regulatory standards and organizational objectives.
- Drive safety initiatives as Health & Safety Committee Chair, significantly improving workplace safety metrics.
- Lead process improvements to enhance operational efficiency and elevate customer satisfaction.
Operations Specialist
New Jersey American Water
09.2013 - 01.2019
- Scheduled and assigned daily tasks for field staff; coordinated training and ensured compliance with safety and operational procedures.
- Managed payroll, accounting entries, and system support for SAP, My Purchasing, and My Time systems.
- Monitored and ensured regulatory compliance across operational functions.
- Developed and maintained strong relationships with eternal customers and external vendors.
FRCC Coordinator / Supervisor
New Jersey American Water
01.2007 - 09.2013
- Supervised 10 field representatives; conducted performance reviews, training, and scheduling.
- Acted as primary contact for customer service issue resolution and operational adjustments.
- Maintained communication with field supervisors to optimize workload and maintain high service levels.
Education
High School Diploma -
Monmouth Regional High School
Tinton Falls, NJ06.1994
Skills
- Water Distribution System Operations & Maintenance
- Budget Development & Financial Forecasting
- Union & Labor Relations
- Regulatory Compliance & Reporting
- Team Leadership & Staff Development
- Contract & Supplier Management
- Safety Leadership & Risk Mitigation
- Customer Service Excellence
- Strategic Planning & Operational Oversight
Additional Leadership & Skills
- Lead Chair, Health & Safety Committee (2018–2023)
- Expert user of SAP, My Time, My Purchasing systems
- Experience in union and employee relations
- Skilled in process improvement, budgeting, and project coordination
Timeline
Senior Supervisor Operations
New Jersey American Water
01.2019 - Current
Operations Specialist
New Jersey American Water
09.2013 - 01.2019
FRCC Coordinator / Supervisor
New Jersey American Water
01.2007 - 09.2013
High School Diploma -
Monmouth Regional High School
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