Monica Hignojos

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

• 17 years plus - Professional CDL Driver with Passenger & School Bus Endorsements
• Transportation Dispatcher
• Transportation Supervisor/Field Supervisor
• School Bus Driver
• Transit Driver
• Router Assistant

• Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
• Maintained timely adherence to schedules and safety protocols.
• Used industrial cleaning equipment to quickly complete custodial tasks.
• Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
• Knowledgeable of routes from the Rental Car Center to the airport terminals A-E and emergency detours routes.
• Comply to every 6 months schedule bids
• Collaborated with management to determine staffing needs for optimal coverage levels.
• Tracked vehicles using GPS technology and provided real-time status updates as needed.
• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
• Assigned drivers to appropriate routes based on customer needs.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
• Reconfigured routes to accommodate added or removed scheduled stops.
• Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
• Worked closely with transportation director to assist with testing for the up coming 2022-2023 Zonar program project.
• Utilized the Skyward, Route finder Plus, Student Roster and CHISD.net to accomplish the transportation director's goals.
• Assisted dispatch: coverage, bilingual call's and sub driver.
• Mandatory driver's training Class C training for emergency fuel spills.
• Ensure all fuel records are in accordance with Local, State, and Federal guidelines ,district policies, and TECQ reporting guidelines.
• Transported students to school in a timely manner while keeping assigned route schedule.
• Followed schedules and routes to maintain timely arrivals and departures.
• Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
• Obeyed all DOT rules and regulations in addition to local laws and stipulations.
• Transported students to school in a timely manner while keeping assigned route schedule.
• Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
• Adhered to company determined schedules and routes to ensure timely arrivals and departures.
• Maintained order and discipline on bus to prevent accidents or injuries.
• Coordinated daily dispatch operations for after hours and weekend coverage. Ensuring timely arrival's and departures.
• Provided support to drivers in regards to directions, paperwork.

TAPT Professional Certification Program

• June 25 & 26 2021
• The Woodlands (12 Credits)
• (13) Presentation Skills
• (20) Safety & Security Management
• July 23 - 25 2021
• Georgetown (18 Credits)
• (0) Introduction to Transportation
• (22) Documentation
• (03) Purchasing
• CPR Certified Training - MISD 2019
• Youth Mental Health/First Aid USA Training MISD 10/11/19-10-11-22
• Licensed CDL Class B
• Obtained 2008 S & P Endorsement
• (Trained in GPISD)