Monica Hilliard
Houston,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Owner/Operator Truck Driver
ygb trucking llc
Houston, TX
04.2022 - Current
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Unloaded cargo at designated locations in a timely manner while following safety protocols.
- Operated commercial truck to transport goods and materials over long distances.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Customer Service Representative
Foundever stiel
Littlerock, AR
12.2018 - 08.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained accurate records of customer interactions for future reference.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Customer Service Representative
Costco
Houston, TX
07.2016 - 09.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Property Manager
Gray Star Design
San Francisco
03.2012 - 04.2014
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Managed all maintenance requests from tenants in a timely manner.
- Built relationships with service vendors and submitted associated billing statements.
- Collected monthly assessments, rental fees, deposits and payments.
Education
Associate of Arts - Real Estate
San Jose State University
San Jose, CA05-2018
Skills
- Inbound and Outbound Calling
- Report Generation
- Data Collection
- Call Management
- Scheduling
- Data Entry
- Problem-solving abilities
- Microsoft Word
- MS Excel
- Dispatch Coordination
- Route Navigation
- Order Processing
Timeline
Owner/Operator Truck Driver
ygb trucking llc
04.2022 - Current
Customer Service Representative
Foundever stiel
12.2018 - 08.2022
Customer Service Representative
Costco
07.2016 - 09.2018
Property Manager
Gray Star Design
03.2012 - 04.2014
Associate of Arts - Real Estate
San Jose State University
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