Monica Hinds
Reno,NV
Summary
Reliable Shift Leader with 12 years in the non-profit industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
12
12
years of professional experience
Work History
Swing Shift Supervisor
Volunteers Of America Cares Campus - Reno
05.2022 - 02.2024
- Trained, supervised, and managed over 17 employees who oversaw to the needs up to 600 participants 24 hours a day. Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted performance reviews and provided staff with feedback and guidance.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Maintained reports to provide statistical information when needed.
- Gathered input from team members during meetings regarding process improvements or suggestions for enhanced teamwork dynamics which led to increased collaboration within the group.
- Completed and kept accurate employee records including payroll and scheduling.
- Troubleshot equipment to reduce service calls and downtime.
- Resolved customer complaints and issues.
Housing Manager
WellCare Health - Reno, NV
12.2021 - 05.2022
- Oversaw (3) CBLA houses. Trained, legally licensed and certified in all areas of medication handling to house residents. MARS.
- Prepared and trained staff to be ready for inspections by NNAMHS and HCQC.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
Office Manager
Alliance Mental Health Services
05.2021 - 12.2021
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Proved successful working within tight deadlines and a fast-paced environment.
Program Manager
Volunteers Of America - Reno
07.2012 - 05.2021
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Researched industry best practices in support of training development and program content.
- Identified program obstacles and communicated possible impacts to team.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Interacted with customers and clients to identify business needs and requirements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Advocacy and support to clients in identifying methods to self-care and harm reduction.
- De-escalate crisis before it develops and respond in appropriate manner.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.1988
Skills
- Computer Skills
- Goal Setting and Tracking
- Coaching and Mentoring
- Staff Development
- Conflict Resolution
- Staff Training and Development
- Active Listening
Timeline
Swing Shift Supervisor
Volunteers Of America Cares Campus - Reno
05.2022 - 02.2024
Housing Manager
WellCare Health - Reno, NV
12.2021 - 05.2022
Office Manager
Alliance Mental Health Services
05.2021 - 12.2021
Program Manager
Volunteers Of America - Reno
07.2012 - 05.2021
High School Diploma -
Santa Fe High School
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