Monica Hines
New Britain,CT
Summary
Proven expertise in enhancing operational efficiency at Jefferson Radiology, adept in schedule coordination and complex problem-solving. Streamlined patient care processes, excelling in medical terminology and HIPAA compliance. Recognized for exceptional verbal communication and reducing patient wait times, demonstrating a commitment to high-quality, patient-centered care.
Overview
9
9
years of professional experience
Work History
Interventional Radiology Coordinator
Jefferson Radiology
05.2016 - Current
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved patient billing issues in line with established guidelines.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
Medical Assistant
Hartford Healthcare Medical Group
09.2015 - 05.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Education
Associate of Science - Nursing
Capital Community College
Hartford, CT12.2025
No Degree - Medical Assisting
Fox Institute of Business
West Hartford, CT06.2002
Skills
- Schedule Coordination
- Medical Terminology
- Patient confidentiality
- Insurance Coverage Verification
- HIPAA Compliance
- Procedure scheduling
- Verbal and written communication
- Complex Problem-Solving
- Time Management
Timeline
Interventional Radiology Coordinator
Jefferson Radiology
05.2016 - Current
Medical Assistant
Hartford Healthcare Medical Group
09.2015 - 05.2016
Associate of Science - Nursing
Capital Community College
No Degree - Medical Assisting
Fox Institute of Business
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