Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Monica Ho

Towson,MD

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

1
1
year of professional experience

Work History

Pharmacy Cashier

Mike's Pharmacy
Pasadena, MD
01.2023 - 01.2024
  • Participated in team meetings to discuss new initiatives or changes in processes.
  • Resolved customer complaints while maintaining company policies and procedures.
  • Consistently answered phone calls to assist customers with questions and orders.
  • Processed efficient and accurate cash and credit card payments using POS system.
  • Counted and balanced cashier drawers.
  • Operated pharmacy computer systems to input customer data and process payments.
  • Handled phone inquiries, providing information on store hours, services, and prescription status.
  • Assisted pharmacists with prescription inventory management, including stocking shelves and conducting inventory counts.
  • Tracked Over the Counter inventory levels regularly to ensure adequate stock was available for sale.

Education

High School Diploma -

Glen Burnie High School
Glen Burnie, MD
06-2023

Some College (No Degree) - Speech-Language Pathology

Towson University
Baltimore, MD

Skills

  • Inventory Management
  • POS System Operation
  • Telephone Etiquette
  • Cash Handling
  • Written Communication
  • Reliability
  • Customer service excellence

Languages

English
Native/ Bilingual
Vietnamese
Native/ Bilingual

References

References available upon request.

Timeline

Pharmacy Cashier

Mike's Pharmacy
01.2023 - 01.2024

High School Diploma -

Glen Burnie High School

Some College (No Degree) - Speech-Language Pathology

Towson University

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Monica Ho