Monica Holloman
Jacksonville,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Centralized Staffing Coordinator
Baptist Medical Center
04.2023 - Current
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Collaborated with manager to determine department's short and long-term hiring needs.
Key Holder/Shipment Manager
Bath & Body Works
10.2009 - 06.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Resource Management Coordinator
UAMS
09.2006 - 04.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Used job-related software to draft and finalize written correspondence and documentation.
- Inventoried and ordered office supplies to maintain availability of products.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Patient Services Coordinator
UAMS
12.1994 - 09.2006
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Education
No Degree - Accounting And Business Management
Arkansas State University
State University, AR05.1991
Skills
- Staff Scheduling
- New Hire Onboarding
- Strong Organization
- Staff Coordination
- Schedule Management
- Employee Relations
- Payroll Administration
- Decision-Making
- Conflict Resolution
- Relationship Building
Timeline
Centralized Staffing Coordinator
Baptist Medical Center
04.2023 - Current
Key Holder/Shipment Manager
Bath & Body Works
10.2009 - 06.2023
Resource Management Coordinator
UAMS
09.2006 - 04.2023
Patient Services Coordinator
UAMS
12.1994 - 09.2006
No Degree - Accounting And Business Management
Arkansas State University