Monica Holmes
Chicago,IL
Summary
Proven track record in boosting sales and team performance through expert customer engagement and product knowledge. Excelled in roles requiring flexibility, teamwork, and multitasking, achieving significant improvements in customer satisfaction and operational efficiency. Demonstrated leadership in enhancing staff capabilities and streamlining processes, contributing to a results-driven workplace.
Overview
6
6
years of professional experience
Work History
Beauty Adviser
Ulta
10.2022 - 03.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Receptionist Clerk
Mo Juices
04.2020 - 09.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
Assistant Director
MMAM Investments
06.2017 - 02.2020
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Boosted departmental performance, establishing clear metrics and accountability standards.
- Organized professional development workshops for staff, enhancing skills and boosting team capabilities.
- Coordinated with HR to refine recruitment strategies, attracting top talent and reducing turnover.
- Enhanced team productivity by leading efforts for streamlining administrative processes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Science - Nursing
Malcolm X
05.2026
Skills
- Team Collaboration
- Customer Engagement
- Flexibility and Adaptability
- Retail experience
- Products knowledge
- Paperwork management
- Customer Service
- Organization and Multitasking
Timeline
Beauty Adviser
Ulta
10.2022 - 03.2023
Receptionist Clerk
Mo Juices
04.2020 - 09.2022
Assistant Director
MMAM Investments
06.2017 - 02.2020
Associate of Science - Nursing
Malcolm X
Similar Profiles
Madreeka ToussaintMadreeka Toussaint
Task Associate at UltaTask Associate at Ulta
Emilie PaulkEmilie Paulk
Tasker at UltaTasker at Ulta
Skyler GarciaSkyler Garcia
Beauty Advisor at UltaBeauty Advisor at Ulta
Nathalie LozanoNathalie Lozano
Beauty Advisor at UltaBeauty Advisor at Ulta
Tsvetelin PenevTsvetelin Penev
Back Server at The Peninsula HotelBack Server at The Peninsula Hotel