Monica Holmes
Valencia,CA
Summary
Program management professional with progressive experience across housing, homelessness response, food security, and recovery services. Proven track record managing day-to-day program operations, staff and volunteers, donor and community relationships, and grant compliance. Former Interim Executive Director with hands-on leadership experience, now seeking a Program Manager role focused on service delivery, team coordination, and community impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager→ Program Director→ Interim Executive Director
Family Promise of Santa Clarita Valley
04.2022 - 12.2025
- Promoted from Case Manager to Program Director, and later appointed Interim Executive Director based on performance, leadership, and program outcomes.
- Managed the development and operational launch of a new-build facility, coordinating timelines, partners, and city-funded grant requirements to support program expansion.
- Oversaw expanded programming funded by City grants, ensuring full compliance with scopes of work, reporting, and outcome tracking.
- Managed day-to-day operations for Interim Housing, case management, and supportive services, ensuring consistent, trauma-informed service delivery.
- Supervised staff, volunteers, and interns, providing hands-on leadership, training, and operational support.
- Expanded community-based programming and workshops in collaboration with local service providers to improve access to housing, education, and supportive resources.
- Coordinated partnerships with School on Wheels to support educational stability for children experiencing homelessness.
- Led food insecurity initiatives, including Trader Joe’s food distribution partnerships, addressing basic needs for low-to-moderate income families.
- Supported donor relations and community partnerships to strengthen program sustainability and community engagement.
- Oversaw grant reporting and compliance for government, foundation, and private funding sources.
- Coordinated client intake processes to assess needs and develop personalized care plans.
- Collaborated with community resources to connect families with essential services and support.
Program Manager / Case Manager – Safe Park Program
North Valley Caring Services – San Fernando Valley (SPA 2)
02.2021 - 02.2022
- Managed the first Safe Park Program in SPA 2, supporting vehicle-dwelling families and individuals through case management and stabilization services.
- Led program operations, participant intakes, safety management, and crisis intervention.
- Strengthened donor and community partnerships to expand visibility and resource support.
- Coordinated with city agencies, law enforcement, and service partners to ensure participant safety and resource access.
Community Relations & Donor Development
San Fernando Valley Rescue Mission / Rescue Mission Alliance
09.2017 - 07.2020
- Strengthened San Fernando Valley donor development and community relations, stewarding a donor portfolio totaling over $2M annually and increasing donor engagement by 50%.
- Expanded outreach and basic-needs programs, launching the first food distribution program during the 2020 pandemic, serving thousands of households.
- Oversaw staff, volunteers, recovery support teams, and operational logistics.
- Played a key role in the development of the Renewed Hope men’s recovery program, shaping implementation, curriculum, and partnerships.
Education
Psychology
Ball State University
Muncie, INSkills
- Program & Case Management
- Staff & Volunteer Supervision
- Donor & Community Relations
- Grant Reporting & Compliance
- Housing & Homeless Services
- Recovery & Outreach Programs
- Community Partnerships
- Crisis Intervention & Stabilization
- Data Tracking & Outcome Reporting
- Strategic planning
- Verbal and written communication
- Decision-making
Accomplishments
In most recent role:
- 2022: 10 families successfully graduated into permanent or stable housing
- 2023: 11 families successfully graduated into permanent or stable housing
- 2024: 15 families successfully graduated into permanent or stable housing
- 2025 YTD: 9 families have already graduated into housing despite the federal homelessness funding freeze in Los Angeles County
- Sat on the SCV Homeless Task Force
- Gave input on behalf of SPA 2 for the New Department of Homelessness set to launch in 2026
Across almost 10 years in homeless services, I have provided stable, mission-aligned leadership through periods of crisis, transition, and growth. The outcomes achieved under my direction demonstrate operational strength, effective leadership, and sustained impact for families experiencing homelessness.
Certification
Valley Community Fridges Outreach
Friday Night Live Music Showcase
Timeline
Case Manager→ Program Director→ Interim Executive Director
Family Promise of Santa Clarita Valley
04.2022 - 12.2025
Program Manager / Case Manager – Safe Park Program
North Valley Caring Services – San Fernando Valley (SPA 2)
02.2021 - 02.2022
Community Relations & Donor Development
San Fernando Valley Rescue Mission / Rescue Mission Alliance
09.2017 - 07.2020
Psychology
Ball State University