Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

Ismael Betancourt

Miami,FL

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Bank Teller

Wells Fargo
02.2023 - Current


  • Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and refer customers to a branch representative.
  • Processed daily client transactions, including but not limited too deposits, withdrawals, money transfers, loan payments, and selling money orders and cashier’s checks.
  • Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines.

Restaurant Server

Red Lobster Restaurant
01.2022 - Current
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

Guest Advocate  

Target
08.2021 - 01.2022
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.

Cashier Specialist

Zara Clothing Store
01.2021 - 07.2021
  • Processed hundreds of customer transactions daily, while balancing drawer revenue at the end of each shift.
  • Maintained knowledge of weekly ads, advertised specials and other promotions.
  • Ensured that all guests received warm greetings at the register.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color in stock room.

Kitchen Cook

Mcdonalds
06.2020 - 01.2021
  • Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
  • Reduced food waste by implementing proper storage techniques and inventory management.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.

Education

Bachelor of Business Administration - International Business

Miami Dade College
Miami, FL
06.2025

Skills

  • Bi-lingual English/Spanish
  • Expert Customer Service
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Excel/Word
  • Stocking and replenishing
  • Creative problem solving
  • Money handling abilities
  • POS systems expert
  • Retail store support
  • Professional telephone demeanor
  • Good listening skills

Volunteer

  • Assisting Elementary and Middle School SPED (Special Education) students on a one-on-one basis.
  • Identifying, responding, and reporting camper behavioral issues to Counselors.
  • Facilitating various activities such as: field trips, lunches, and special events.
  • Provided front office support by standing in as receptionist.
  • Supervised campers on the playground, during bathroom breaks, and lunch time.

Timeline

Bank Teller

Wells Fargo
02.2023 - Current

Restaurant Server

Red Lobster Restaurant
01.2022 - Current

Guest Advocate  

Target
08.2021 - 01.2022

Cashier Specialist

Zara Clothing Store
01.2021 - 07.2021

Kitchen Cook

Mcdonalds
06.2020 - 01.2021

Bachelor of Business Administration - International Business

Miami Dade College
Ismael Betancourt