Monica Hoover
Grand Rapids,MI
Summary
Bilingual professional with over four years in customer service and cash handling in medical facilities. Skilled in operating cash registers and maintaining cleanliness, with strong communication abilities. Thrives in fast-paced environments and delivers exceptional service. Seeking a role in retail or hospitality to leverage customer service expertise and contribute to team success.
Overview
2
2
Languages
1
1
Certification
18
18
years of professional experience
Work History
Equipment Operator
West Pharmaceutical Services
04.2025 - 05.2026
- Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly
- Maintained accurate records of production output, downtime, and quality control checks to support operational efficiency
- Collaborated with team members to troubleshoot problems and optimize machine performance
- Ensured that products met quality standards by conducting regular inspections using measuring tools such as calipers or micrometers
- Assisted in the training of new machine operators on equipment operation procedures and safety guidelines
- Maintained accurate records of production output, downtime, and quality control checks
- Identified process improvement opportunities and proposed solutions to enhance productivity and minimize waste
- Identified opportunities for process improvement and suggested solutions to enhance productivity or reduce waste
- Demonstrated strong attention to detail when inspecting finished products for defects or irregularities and notified the proper team in case of an escalation
- Maintained a clean work area by organizing tools, materials, and equipment after each shift
Delivery Driver
Shipt, Door Dash, Instacart and Uber Eats
12.2021 - 04.2025
- Facilitated order collection using mobile device
- Picked up and delivered customer orders promptly
- Shopped for orders and ensured timely delivery to customers
- Exceeded customer expectations in service
Cashier/Bagger
Meijer
02.2024 - 03.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Managed high-volume checkout lanes during peak hours, ensuring accurate transactions and swift customer service
- Worked efficiently under pressure during busy periods, maintaining a fast pace while still prioritizing accuracy in bagging items
- Managed multiple tasks simultaneously, such as bagging groceries, retrieving carts, and assisting customers with inquiries
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Worked efficiently under pressure during busy periods, prioritizing accurate bagging while maintaining a fast pace
- Assisted elderly or disabled customers with grocery bags, enhancing their shopping experience by providing support
- Maintained a positive attitude even during challenging situations or difficult interactions with customers
Cafeteria Cleaner
Kentwood Public Schools
09.2022 - 09.2022
- Handled trash collection during all three lunch periods, removed trash, and refilled bins with bags. Cleaned spills, swept and mopped the cafeteria, and arranged tables and chairs. Performed deep cleaning in necessary areas and operated a stand-on floor cleaner.
Warehouse Worker
Reflective Art Inc
01.2021 - 01.2021
- I was a seasonal worker and i helped out in the assembly line and in the production on making clocks and preparing orders to be shipped to big name corporations like Bass Pro and Cabela's. I also learned how to use the glass washer as needed. I developed skills and knowledge on inventory and filled in areas that needed my help.
Housekeeper
Porter Hills Corporate Office
06.2017 - 11.2018
- I clean a two-floor office independently, i gather items in my cart on the start of my shift, i dust, mop and vacuum all around the office, I clean and disinfect all toilets and urinals. I replenish toilet paper, paper towels and soap dispensers. I take out the trash and recycle and i am in charge of requesting and ordering cleaning supplies.
Custodian
Enviroclean
04.2017 - 05.2017
- Clean assigned areas and follow protocol. I was in charge of cleaning a bus garage office and also the band hallway and surrounding classes. I made sure everything was stocked and i disinfected, cleaned and polished. I used backpack vacuum to clean carpets as well as mop and made sure no debris was left behind. I would also clean windows as needed
Customer Care Executive
Priceline/Booking.com
05.2011 - 04.2013
- I answer phones on a daily basis, i utilize my bilingual skills and i help hotels and guests solve problems or assist in their needs for hotels. I act as a team player to execute my job duties. I perform my tasks while multitasking and using the computer and talking on the phone at the same time.
Sales Associate
Chico's FAS
01.2011 - 05.2011
- I provided excellent customer service, i utilized the cash register, computers and the phone. I also assisted customers in their shopping needs.
Sales Associate Cashier
Kohl's
05.2008 - 04.2009
- I utilized the cash register, telephone and also assisted on the floor when needed. I handled cash daily.
Education
High School Diploma -
Santa Teresa High School
Santa Teresa, NM01-2003
Skills
- Machine operation
- Equipment inspections
- Machine Maintenance
- Defect detection (quality control)
- GMP
- Manufacturing facility experience
- Pharmaceutical manufacturing facility experience
- Packaging
- Packing
- Production Reporting
- Order Picking
- Team Collaboration
- Warehouse Experience
- IT skills
- Task prioritization
- Pharmaceutical manufacturing
- Time Management
- Basic math
- Quality control inspection
- Computer Skills, Bilingual Skills, Phone Skills, and able to utilize Microsoft office programs
- Microsoft Office
- Google Docs
- Data Entry
- Housekeeping
- Cashiering
- Workspace organization
- Cash Register
- Retail sales
- Customer communication
- In-person customer service
- Bilingual communication
- Hospitality
- Housekeeping
- Quality assurance
- Inventory Control
- Worksite safety
- Safe work practices
- Hand tools
- Assembly
- Cleaning
- IT skills
- Worksite safety
- Equipment inspections
Certification
Driver's License
Languages
Spanish - Expert
English - Expert
Personal Information
- Title: Dedicated bilingual professional with 4+ years of experience in customer service and cleaning services, ensuring high standards of cleanliness and customer satisfaction.
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Equipment Operator
West Pharmaceutical Services
04.2025 - 05.2026
Cashier/Bagger
Meijer
02.2024 - 03.2024
Cafeteria Cleaner
Kentwood Public Schools
09.2022 - 09.2022
Delivery Driver
Shipt, Door Dash, Instacart and Uber Eats
12.2021 - 04.2025
Warehouse Worker
Reflective Art Inc
01.2021 - 01.2021
Housekeeper
Porter Hills Corporate Office
06.2017 - 11.2018
Custodian
Enviroclean
04.2017 - 05.2017
Customer Care Executive
Priceline/Booking.com
05.2011 - 04.2013
Sales Associate
Chico's FAS
01.2011 - 05.2011
Sales Associate Cashier
Kohl's
05.2008 - 04.2009
High School Diploma -
Santa Teresa High School