Monica Horton
Fort Worth,TX
Summary
Business Administration Manager with a strong track record of leading teams through change, driving customer satisfaction, and achieving strategic business objectives. Brings extensive cross-functional experience in human resources, finance, procurement, and marketing. Recognized for solving complex problems, streamlining operations, and maximizing resource efficiency. Eager to leverage administrative and operational expertise to make a meaningful impact in a new industry environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
RCM Manager
Privia Medical Group of North Texas
Fort Worth, TX
02.2024 - 08.2024
- Led RCM team of 13 serving as liaisons between the organization, patients, insurance providers, and other stakeholders.
- Identified and implemented policies to improve revenue, reduce costs, and streamline procedures between the business office and 77 physician-owned clinics in over 30 medical specialties.
- Demonstrated excellence with consistent recognition from HFMA’s MAP Award for High Performance in Revenue Cycle which signifies meeting industry-standard RCM benchmarks, implements patient-centered practices and best practices, and achieves high patient satisfaction.
Regional Manager
USMD WellMed (UHG)
Irving, TX
10.2019 - 08.2023
- Led and mentored a leadership team of 10 direct reports and over 90 indirect reports, using complex MEI data to enhance professional development and staff retention.
- Increased employee career mobility through development planning, talent reviews, more frequent discussions to identify high-potential talent, and succession planning to facilitate movement and development experiences for the leadership team.
- Executed large-scale projects on time and within budget to enhance service quality, such as implementing tools for clinician access to best practice guidance in care delivery. Clinician engagement rose from 72% to 98%, and the time spent to arrive at a decision was reduced by nearly 20%.
- Collaborated with market leadership to restructure underperforming clinics, achieving a 4% improvement in NPS, and a 3% growth in membership retention.
- Oversaw budget development and compliance, ensuring adherence to a $3M annual budget, with minimal variance.
- Identified regional market trends to create growth opportunities, increasing brand visibility through targeted community engagement initiatives.
Clinic Administrator
USMD WellMed (UHG)
Irving, TX
07.2018 - 10.2019
- Directed operations across three clinics, streamlining workflows and improving service delivery to exceed patient satisfaction goals.
- Facilitated recruitment, onboarding, and performance reviews for 50+ employees, resulting in an increase in team efficiency.
- Primary liaison between vendors to drive activity, deliver updates and manage the product lifecycle and upgrades.
- Strengthened industry knowledge and regulatory compliance by maintaining active healthcare affiliations and professional development.
- Analyzed daily, weekly, and monthly reports, providing staff education and guidance to drive continuous improvement across target areas.
Practice Manager
USMD WellMed (UHG)
Irving, TX
08.2013 - 07.2018
- Managed daily operations for a multi-specialty clinic with 10+ providers and 35 staff, ensuring compliance with HIPAA, OSHA, and CLIA regulations.
- Reduced operational costs by 2.5% through efficient resource allocation and process optimization.
- Led hiring, onboarding, training, and performance evaluations for both administrative and clinical staff, fostering an engaged, high-performing team.
- Monitored and controlled clinic expenditures by optimizing inventory management and resolving purchasing issues.
- Managed clinic facilities, ensuring equipment was well-maintained or replaced as needed for optimal functionality.
- Excelled in the fast-paced environment, consistently meeting deadlines while effectively negotiating and communicating changes when necessary.
Operations Office Lead
Texas Health Springwood Behavioral Health
Bedford, TX
01.2011 - 05.2012
- Supervised daily operations of an IOP satellite facility, while coordinating with therapists and maintaining compliance with JCAHO standards.
- Established referral networks with PCPs and local organizations, increasing patient volume by 15%.
- Monitored trends to support financial performance tracking while partnering with director to develop and execute a data-driven business strategy, focusing on expansion and growth opportunities.
- Generated and analyzed complex reports, correspondence, and presentations using advanced software tools such as Access, Excel, and PowerPoint.
- Maintained accurate financial documentation, including check requests, purchase orders, expense reports, and supply requisitions to ensure fiscal responsibility and cost-effectiveness.
Education
Certification - Certified Nursing Assistant
Extended Health Education
Arlington, TX05-1998
High School Diploma -
Jane Lane Christian Academy
Fort Worth, TX05-1997
Some College (No Degree) - Google Project Management
Coursera Online
Fort Worth, TXSkills
- Workforce planning and scheduling
- Task delegation and prioritization
- Training program development
- Employee relations and protocols
- Project planning and budget management
- Stakeholder communication and expectations
- Process mapping and optimization
- Data analysis and reporting
- Resource allocation and problem solving
- Budget oversight and financial management
- Vendor relations and contract management
- Regulatory compliance and risk management
- Documentation and audit readiness
- Tools: MS Project, Tableau, SharePoint, Lightbeam, EPRG
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio)
- Google Workspace (Docs, Sheets, Calendar)
- CRM/HR systems: ADP, Paylocity, SAP, Workday, Oracle, Taleo, Salesforce
- EHR/RCM: Epic, NextGen, AthenaOne, MEDITECH, eClinicalWorks, Waystar, Phreesia
- Other tools: NetSuite, Coupa, Ariba, eGRC, MEI Survey
References
- Kari, Plumb, VP, Retention & Engagement, plumbkari@bellsouth.com, 817-675-7445
- Nicole, Jones, Transitions Specialist, nicole.jones@usmd.com, 254-833-1562
Accomplishments
- 2019 & 2020 Overall Top Performing Region in the North Texas Market
- Created the USMD Primary Care Manager Training Program that improved onboarding efficiency, boosted manager satisfaction, and increased leadership retention rates by 6%, as shown in .
- 2017 United HealthGroup SuperHero Award nominee
Certification
Foundations of Project Management
Coursera Online
Jul 2024
Introduction to Data Analysis Using Microsoft Excel
Coursera Online
May 2024
Professionals in Allied Health
Coursera Online
Feb 2024
Timeline
RCM Manager
Privia Medical Group of North Texas
02.2024 - 08.2024
Regional Manager
USMD WellMed (UHG)
10.2019 - 08.2023
Clinic Administrator
USMD WellMed (UHG)
07.2018 - 10.2019
Practice Manager
USMD WellMed (UHG)
08.2013 - 07.2018
Operations Office Lead
Texas Health Springwood Behavioral Health
01.2011 - 05.2012
Certification - Certified Nursing Assistant
Extended Health Education
High School Diploma -
Jane Lane Christian Academy
Some College (No Degree) - Google Project Management
Coursera Online
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