Monica Householder

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Controlled finances to lower costs and keep business operating within budget.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
• Increased customer retention through exceptional service and consistent follow-up communication.
• Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
• Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
• Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
• Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
• Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
• Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.

I've started out at the facility as a mental health worker. Then when we opened several other houses out in the community. I was put in a house with three patients. They had to have 24 hr care. Two of them would have explosive behaviors from time to time. One of the clients was hearing impaired. He would get aggravated at times because he couldn't figure out how to communicate. I had to work with him to calm him down. My job was very challenging at times but very rewarding as But I have always liked a challenge's ,I love helping others. My job was to teach them life skills in the community and at home I taught them how to cook ,clean ,even till a garden. Two of the patients I even had to assist with their bath.

• Improved patient well-being by providing compassionate care and support during their mental health journey.
• Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
• Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
• Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
• Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
• Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
• Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
• Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
• Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
• Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
• Administered medications to relieve symptoms and monitor effects on clients.
• Charted on each patient daily.
• Supported patient confidentiality in accordance with HIPAA regulations.
• Took patient blood pressure and pulse rate, reporting findings in health charts.
• Treated clients and families with respect and dignity.

I was a bus driver for the clients. I had to pick up clients and take them to workshop everyday to work. We would work with them on different projects. Then return them home.

• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
• Increased patient engagement in treatment by establishing rapport and building trust with clients.
• Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.