Monica Howard
Cooper,TX
Summary
Detail-oriented and dependable candidate with 35 years experience in customer service, with a positive attitude and strong organizational skills. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Additional experience in sales, accounts payable, accounts receivable, customer relations and food service.
Overview
7
7
years of professional experience
Work History
Wait Staff Member
7F Waterin' Hole & Grub House
08.2023 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Bank Teller / Bookkeeping Clerk
First National Bank Of Cooper
06.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Store Manager
Hwy 24 Hardware & Feed
05.2022 - 03.2023
- Managed purchasing, sales, and customer account operations and receivables efficiently.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Showroom Sales Manager
Winston Water Cooler
11.2016 - 05.2022
- Built relationships with customers and community to establish long-term business growth.
- Generated personal sales of over $1,200,000 a year.
- Managed custom projects by completing initial quotes, design and sample requests.
- Managed accounts to retain existing relationships and grow share of business.
- Provided prompt, courteous service to every individual entering showroom.
- Supervised inventory and placed orders to replenish low running supplies and all special orders.
Education
No Degree - Business
University of North Texas
Denton, TXSkills
- Customer Service
- Order Management
- Customer Order Management
- Accounts Payable, Accounts Receivable
- Positive and Friendly
- Client Relationships
- Inventory Processes, Purchasing
- Cash Management / Banking
- Food Service
Timeline
Wait Staff Member
7F Waterin' Hole & Grub House
08.2023 - Current
Bank Teller / Bookkeeping Clerk
First National Bank Of Cooper
06.2023 - Current
Store Manager
Hwy 24 Hardware & Feed
05.2022 - 03.2023
Showroom Sales Manager
Winston Water Cooler
11.2016 - 05.2022
No Degree - Business
University of North Texas
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