Monica Howard
Ennis
Summary
Dynamic professional with a strong work ethic and proven expertise in appointment scheduling at Wades Chapel Church of God In Christ. Adept at client relationship building and telephone management, I excelled in optimizing schedules and enhancing customer satisfaction, resulting in improved appointment flow and client retention.
Overview
2026
2026
years of professional experience
Work History
Appointment Scheduler
Wades Chapel Church of God Om Christ
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Set up appointments with interested customers according to schedule availability.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Home Health Caregiver
Legend Home Health Services
04.2016 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Audit and Receiving
CVS Pharmacy
05.2017 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Collections
Direct Energy
03.2014 - 09.2016
- Streamlined collections processes, resulting in improved efficiency and productivity within the department.
- Collaborated with marketing team to develop compelling promotional materials for new fashion collections.
- Improved cash flow for the company through timely collections of outstanding receivables.
- Reduced outstanding accounts receivable balances, diligently monitoring aging reports and pursuing collections efforts.
- Streamlined collections processes, leading to improved efficiency and reduced delinquent accounts.
- Assisted researchers studying particular collections or artworks housed within the museum''s inventory.
- Improved cash flow management with timely invoicing and collections efforts.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Improved cash flow management with timely invoicing, collections, and payment processing.
- Posted payments and collections on regular basis.
- Increased successful collections, utilizing persuasive negotiation tactics and thorough knowledge of client policies.
- Streamlined collections processes by implementing efficient time management techniques and prioritizing high-value accounts.
- Investigated and reviewed credit risks and collections.
- Managed accounts receivable collections efforts, decreasing outstanding balances owed to the company.
Customer Service Representative
Alliance Data
12.2011 - 04.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Labor
Sterilite Company
12.2009 - 06.2011
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma - General Studies
L.E Rabouin
New Orleans, LA05.1982
Skills
- Meeting deadlines
- Calendar management
- Remote work capabilities
- Accuracy and precision
- Guest relations
- Follow-up skills
- Client relationship building
- Schedule coordination
- Data entry proficiency
- Patient flow management
- Scheduling expertise
- Telephone management
- Appointment confirmation
- Confidentiality
- Patient registration
- Attention to detail
- Patient scheduling
- Strong work ethic
- Telephone etiquette
- Computer skills
- Critical thinking
- Effective multitasking
- Production scheduling
- Medical billing
- Call management
- Inventory tracking
- Invoice submission
- Order processing
- Customer service
- Data entry
- Payroll processing
- Phone etiquette
- Appointment scheduling
- Payment processing
- Multi-line telephone systems
- Customer orders
Timeline
Audit and Receiving
CVS Pharmacy
05.2017 - 01.2019
Home Health Caregiver
Legend Home Health Services
04.2016 - Current
Collections
Direct Energy
03.2014 - 09.2016
Customer Service Representative
Alliance Data
12.2011 - 04.2014
Labor
Sterilite Company
12.2009 - 06.2011
Appointment Scheduler
Wades Chapel Church of God Om Christ
High School Diploma - General Studies
L.E Rabouin
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