Monica Huerta
Houston,TX
Summary
Hardworking employee bilingual with customer service experience, multitasking, and time management abilities.Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adaptable to a quick-learning ability and a talent for adjusting to new environments. I have experience with food industry as Quality and Control and Fast Food Restaurant, Inventory, Accounting,Hiring, I-9 Forms, Specs,Shelf life studies, Basic computer skills, Filling Forms, I used to interact with USDA inspectors.
Experienced in shipping and receiving operations in a warehouse environment using Rf scanners, labeling shipping products.
Overview
19
19
years of professional experience
Work History
Shipping and Receiving
Us Logistics
Houston , TX
08.2025 - 05.2026
- Assisted in training new staff members on proper procedures related to shipping and receiving processes.
- Handled shipping and receiving tasks.
- Rf scanner.
- Computer Skills.
QA Technician
Country Fresh Inc.
Houston, Texas
06.2021 - 06.2025
- Inspected cargo for quality and compliance with safety standards.
- Documented findings and reported issues to management promptly.
- Collaborated with team members to improve processing workflows.
- Maintained accurate records of inspections and quality checks.
- Trained new staff on quality assurance procedures and protocols.
- Ensured proper labeling and storage of all cargo shipments.
- Collaborated with development teams to resolve quality issues promptly.
- Participated in code reviews to maintain quality standards and best practices.
- Provided training on testing procedures to new team members regularly.
- Worked with team members to create efficient workflows, resulting in high productivity.
General Manager
McDonald’s
Houston , Texas
05.2007 - 10.2019
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff scheduling to optimize team coverage and efficiency.
- Implemented training programs for new employees on service standards.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Developed marketing strategies to increase customer engagement and sales.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Ensured compliance with health and safety regulations within the restaurant environment.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients
- Filling I-9 Forms
- Hiring people
- Counting
Skills
- Quality assurance
- Testing procedures
- Documentation practices
- Team collaboration
- Customer satisfaction
- Inventory
- Accountability
- Staff training
- QA reporting
- Training
- Quality and Control
- Shipping & Receiving
- Rf Scanners
- Leadership skills
- Problem solving
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Shipping and Receiving
Us Logistics
08.2025 - 05.2026
QA Technician
Country Fresh Inc.
06.2021 - 06.2025
General Manager
McDonald’s
05.2007 - 10.2019