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Experienced customer support professional with a strong foundation in high-volume contact center operations. Skilled in supporting customers through complex situations, maintaining service quality, and collaborating with peers and leadership during live shifts. Motivated to grow into a Contact Center Lead role to help support consistent operations and positive customer experiences.

Dedicated and versatile IT professional with 16+ years of experience in technical support, systems administration, and customer service for multinational organizations. Proven ability to optimize EFI technology solutions, deliver high-quality remote support, and apply Scrum methodologies to improve team efficiency and project outcomes. Highly skilled in system diagnostics, troubleshooting, and resolving complex technical issues in fast-paced, high-pressure environments. Bilingual in Spanish and English, with additional experience in professional translation and transcription. Recognized for strong critical thinking, clear communication, and a consistent commitment to continuous improvement and organizational success.

Experienced in remote administrative support with a focus on bilingual communication. Demonstrated success in managing intricate schedules and safeguarding confidential information, leading to improved operational workflows. Highly skilled in Microsoft Office and Google Workspace, showcasing effective time management and multitasking abilities.

Dedicated language education professional with proven ability to enhance language proficiency and cultural awareness. Extensive background in curriculum development and student engagement. Focus on collaborative efforts and achieving educational goals, adaptable to evolving academic needs. Proven skills in Spanish language instruction and cultural competency. Strong communicator with passion for achieving educational excellence and fostering student growth. Reliable team player who thrives in dynamic academic settings.

Moreover, professional Medical Interpreter/Translator with solid background in Spanish/English interpretation. Adept at facilitating clear and accurate communication between Spanish and English speakers in various healthcare settings. Demonstrated ability to manage complex linguistic nuances and maintain confidentiality.

Monica Hunt

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Spanish Translator / Administrative Support

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Primary Care Coordinator

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Studies - Social Work

Studies - X-Ray Technology

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Spanish Translator / Administrative Support

Project Manager

Primary Care Coordinator

Studies - Social Work

Studies - X-Ray Technology

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