Monica Hunter
Lancaster South,SC
Summary
Licensed insurance agent with a proven track record of delivering exceptional service through active listening and effective problem-solving, consistently enhancing client satisfaction and loyalty. Expertise in troubleshooting and promptly addressing customer support issues ensures a seamless experience for clients while maintaining adherence to compliance standards. Highly organized in data entry, database management, and proofreading, consistently meeting key performance metrics with precision and efficiency. Committed to fostering positive interactions with staff and customers, contributing to a collaborative and supportive work environment.
Overview
36
36
years of professional experience
Work History
Licensed Insurance Agent
TTec Holdings
01.2023 - Current
- Developed comprehensive insurance plans tailored to client needs and preferences.
- Educated clients on policy options, coverage limits, and benefits for informed decision-making.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Conducted regular policy reviews to identify potential gaps in coverage and offer solutions.
Teacher
Blossom Academy
09.2020 - 12.2022
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Promoted physical, mental and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Supervised learning groups of students in classroom stations.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
Direct Staff Support
LCDSN
05.2014 - 09.2020
- Helped clients manage money, pay bills and shop for personal items.
- Scheduled and accompanied clients to medical appointments.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Documented vitals, behaviors and medications in client medical records.
- Established nutritious meal plans and prepared meals to meet patient dietary needs.
- Monitored and maintained cleanliness, sanitation, in home
- Administer medication
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Engaged with clients on behavioral intervention techniques to deescalate aggressive and hostile behavior of residents.
Concierge
Red Ventures
06.2010 - 05.2014
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Responded to customer requests for products, services and company information.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered constant flow of customer calls with up to 80-100 calls in queue per minute.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Collections Specialist
Cablevision/Altice
07.2005 - 06.2010
- Performed targeted collections on past due accounts aged over 30,60,90, 120 days.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Used probing techniques to determine debtors' reasons for delinquency.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Representative
Cablevision/Altice
10.2001 - 07.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended cable and or internet packages to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with up to 100 calls in queue per minute.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Residential Counselor
ACLD
09.1997 - 09.2001
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Scheduled and accompanied client to medical appointments.
- Kept accurate records of patients' care, condition and progress.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
- Counseled 5 residents in group sessions to assist in overcoming dependencies and adjustments to life.
Office Assistant
Central Texas College
02.1995 - 09.1997
- Responsible for intake and distribution of packages and parcels throughout office.
- Assisted in preparation of prospective student's applications prior to submission for enrollment into college.
- Developed reputation as efficient service provider with high levels of accuracy.
- Screened personal and business calls and directed them to appropriate party.
- Assisted with receptionist duties, file organization and research and development.
Proofreader
American Institute Of Physics
03.1990 - 01.1995
- Proofread physics manuscripts that were translated from Russian and Chinese into English.
- Facilitated production of assigned books through quality assurance of manuscripts.
- Prioritized workflow and managed schedules to deliver completed projects in timely manner.
- Reviewed copy and made recommended changes using in-house style guides for error-free documents.
Education
Certificate - Medical Records Administration
Central Texas College
Killeen, TX06.1987
High School Diploma -
St. John's Prepatory High School
Astoria, NY06.1987
Skills
- Professional telephone demeanor
- Sales enhancement
- Attentive listening abilities
- Skilled in resolving customer complaints
- Creative problem solving
- Typing speed of 50 WPM
Timeline
Licensed Insurance Agent
TTec Holdings
01.2023 - Current
Teacher
Blossom Academy
09.2020 - 12.2022
Direct Staff Support
LCDSN
05.2014 - 09.2020
Concierge
Red Ventures
06.2010 - 05.2014
Collections Specialist
Cablevision/Altice
07.2005 - 06.2010
Customer Service Representative
Cablevision/Altice
10.2001 - 07.2005
Residential Counselor
ACLD
09.1997 - 09.2001
Office Assistant
Central Texas College
02.1995 - 09.1997
Proofreader
American Institute Of Physics
03.1990 - 01.1995
Certificate - Medical Records Administration
Central Texas College
High School Diploma -
St. John's Prepatory High School
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