Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Hunter

Lancaster,SC

Summary

Experienced insurance professional specializing in policy sales, client relationship management, and risk assessment. Proficient in understanding intricate insurance products and regulations to provide comprehensive coverage. Dedicated to fostering teamwork, adapting to change, and delivering tangible outcomes in fast-paced settings. Acknowledged for exceptional communication skills, critical thinking, and problem-solving capabilities.

Overview

35
35
years of professional experience

Work History

Licensed Insurance Agent

TTEC Services
01.2023 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to 30-60 customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.

Direct Staff Support

LCDSN
01.2018 - 09.2023
  • Recognized and reported abnormalities and/or changes in patients health status to case managers and nurses
  • Helped clients manage money, pay bills and shop for groceries or personal items
  • Assisted Clients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Documented vitals, behaviors and medications for 10 clients medical records.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Monitored and maintained cleanliness, sanitation, in home
  • Administer medication for 10 clients.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical records.

Stocker

Walmart
11.2014 - 06.2015
  • Helped customers locate desired items.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Rotated stock correctly and empty 4 to 5 pallets to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

Concierge

Red Ventures
07.2010 - 05.2014
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered constant flow of customer calls with up to 80-100 calls in queue per minute.

Collections Specialist

Cablevision/Aldine -
05.2005 - 07.2010
  • Performed targeted collections on past due accounts aged over 30,60,90, 120 days.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Customer Service Representative

Cablevision/Altice
10.2001 - 07.2005
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended cable and or internet packages to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with up to 100 calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Residential Counselor

ACLD
05.1998 - 09.2001
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Scheduled and accompanied client to medical appointments.
  • Kept accurate records of patients' care, condition and progress.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.

Office Assistant

Central Texas College
02.1995 - 09.1997
  • Responsible for intake and distribution of packages and parcels throughout office.
  • Assisted in preparation of prospective 40 student's applications prior to submission for enrollment into college.
  • Developed reputation as efficient service provider with high levels of accuracy.
  • Screened personal and business calls and directed them to appropriate party.
  • Assisted with receptionist duties, file organization and research and development.

Proofreader

American Institute Of Physics
03.1990 - 05.1991
  • Proofread physics manuscripts that were translated from Russian and Chinese into English.
  • Facilitated production of assigned 3 or 4 books through quality assurance of manuscripts.
  • Prioritized workflow and managed schedules to deliver completed projects in timely manner.
  • Reviewed copy and made recommended changes using in-house style guides for error-free documents.

Education

Certificate - Medical Records Administration

Central Texas College
Killeen, TX
06.1997

High School Diploma -

St. John's Prepatory High School
Astoria, NY
06.1987

Skills

  • Professional telephone demeanor

  • Administrative support

  • Good listening skills

  • Complaint resolution

  • Creative problem solving

  • 50 WPM typing speed

  • Licensed insurance professional

  • Data entry

  • Customer education

Timeline

Licensed Insurance Agent

TTEC Services
01.2023 - Current

Direct Staff Support

LCDSN
01.2018 - 09.2023

Stocker

Walmart
11.2014 - 06.2015

Concierge

Red Ventures
07.2010 - 05.2014

Collections Specialist

Cablevision/Aldine -
05.2005 - 07.2010

Customer Service Representative

Cablevision/Altice
10.2001 - 07.2005

Residential Counselor

ACLD
05.1998 - 09.2001

Office Assistant

Central Texas College
02.1995 - 09.1997

Proofreader

American Institute Of Physics
03.1990 - 05.1991

Certificate - Medical Records Administration

Central Texas College

High School Diploma -

St. John's Prepatory High School

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