Monica HYDEN
Waco,TX
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
8
8
years of professional experience
Work History
Property Manager
GBT Property Management
10.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Administered operations to handle needs of more than 150 tenants across 7 property units.
- Kept properties in compliance with local, state and federal regulations.
- Coordinated appointments to show marketed properties.
Administrative Assistant
Tri-Chem Industries
04.2022 - 10.2022
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
Assistant Site Manager
Collinson
10.2021 - 04.2022
- Onboard and train contracted staff personnel (Receptionists. Ambassadors, and Greeters)
- Leading a team of up to 15 in a fast-paced, high-volume, and fluid environment
- Coach staff through challenging customer service issues
- Conduct regular one on one meetings with each team member
- Analyze and prepare reports for upper management
- Evaluate staff effectiveness and performance monthly or on an at-need basis
- Prepare work schedules to ensure sufficient coverage
- Complied with safe operating practices and assessed operational procedures against best practices
- Assumed responsibility for personnel deployed to work site
Receptionist
M2 Concepts
05.2021 - 10.2021
- Confirmed appointments, communicate with clients and update client records accordingly as needed.
- Responded to inquiries from customers seeking information.
- Pre-screened customers prior to checking in for covid-19 testing.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Assisted guests as needed with booking appointments.
- Performed check in for guest prior to covid-19 testing.
- Escorted guest to correct medical assistant or nurse for covid-19 testing.
- Promoted to Assistant Site Manager
Bakery Owner
Monica's Cakes
03.2017 - 03.2020
- Entrepreneur
- Maintained clean, sanitized and well-organized food preparation zones.
- Observed customer purchases in line and differentiated between standard portions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Served bakery customers daily with professional and effective customer service.
- Developed new products based on seasonal ingredients, holidays and desert trends.
- Complied with health and safety codes
- Operated bakery under budget for 3 consecutive years.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Received and processed stock into inventory management system
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Carried out day-day-day duties accurately and efficiently
- Resolved problems, improved operations and provided exceptional service
- Drove operational improvements which resulted in savings and improved profit margins
Education
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL05.2015
Skills
- Organization and efficiency
- Ability To Work Independently
- Strong communication
- Scheduling
- Flexible Schedule
- Verbal And Written Communication
- Customer Service
- Energetic and Positive
- Multitasking and Prioritization
**** Computer skills
Appfolio
Microsoft Teams
Microsoft Word
Excel Spreadsheets
Codebox
Timeline
Property Manager
GBT Property Management
10.2022 - Current
Administrative Assistant
Tri-Chem Industries
04.2022 - 10.2022
Assistant Site Manager
Collinson
10.2021 - 04.2022
Receptionist
M2 Concepts
05.2021 - 10.2021
Bakery Owner
Monica's Cakes
03.2017 - 03.2020
Associate of Science - Medical Assisting
Keiser University
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