Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Monica Iniguez

Whittier,CA

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Assistant / Front Desk Clerk

Cerritos Community College
09.2019 - 01.2020
  • - Ensured accuracy in student and departmental records by maintaining compliance and automated tracking systems.
  • - Scheduled and confirmed 50+ student appointments daily using the SARS Scheduling System.
  • - Created reports, correspondence, and instructional materials to improve departmental productivity.
  • - Facilitated connections for 500+ students, including those with special needs, with campus counseling services.
  • - Answered and routed 50+ calls per day, strengthening faculty–student communication.
  • Managed schedules and appointments for multiple departments, enhancing organizational efficiency.
  • Coordinated meetings, ensuring comprehensive preparation and timely communication of agendas.
  • Developed and maintained filing systems, improving document retrieval speed and accuracy.
  • Assisted in budget tracking, facilitating accurate financial reporting and adherence to funding guidelines.

Insurance Account Manager / Sales & Operations Lead

Farmers Insurance Agency
10.2006 - 09.2019
  • - Managed a team of 4 agents ensuring documentation compliance, achieving a 98% compliance rate.
  • - Processed and reviewed 200+ insurance applications monthly with full audit compliance.
  • - Trained staff in office procedures, compliance, and customer service, improving service scores by 15%.
  • - Handled high-volume client calls and inquiries, reducing resolution time by 25%.
  • - Maintained accurate client records using Salesforce and Outlook, increasing client satisfaction.

Education

B.A. - Business Administration – Accounting

California State University, Fullerton
Fullerton, CA
12.2024

A.A. - Business Administration/Accounting

Cerritos College
Norwalk, CA
05.2021

Skills

  • - Clerical & Administrative Support: Recordkeeping
  • Filing Systems
  • Document Preparation
  • Confidential Information Handling
  • Scheduling Management
  • - Financial & Data Management: Budget Monitoring
  • Accounts Receivable
  • Statistical Data Entry
  • Audit Readiness
  • Report Preparation
  • - Customer & Student Services: High-Volume Call Handling
  • Student Support Services
  • Counseling Appointment Scheduling (SARS Grid)
  • Special Needs Assistance
  • Conflict Resolution
  • - Compliance & Accuracy: Policy & Procedure Adherence
  • Regulatory Documentation
  • Process Improvement
  • Confidentiality Standards
  • - Technical Tools: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Google Workspace
  • Tableau
  • Power BI
  • SQL
  • Python
  • Alteryx
  • - Communication & Collaboration: Bilingual (English/Spanish)
  • Professional Correspondence
  • Training & Onboarding
  • Team Supervision
  • Cross-Department Coordination
  • Customer service
  • Data entry
  • Computer skills
  • Office administration

Websites

Certification

  • - Alteryx Certification
  • - Pursuing CPA Certification

Languages

Spanish
Native or Bilingual
English

Timeline

Administrative Assistant / Front Desk Clerk

Cerritos Community College
09.2019 - 01.2020

Insurance Account Manager / Sales & Operations Lead

Farmers Insurance Agency
10.2006 - 09.2019

B.A. - Business Administration – Accounting

California State University, Fullerton

A.A. - Business Administration/Accounting

Cerritos College

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