Monica Irwin
Loveland,CO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
16
16
years of professional experience
Work History
Commercial Pest Control Route Manager
Orkin Pest Control
11.2023 - Current
- Providing excellent customer service to residential and commercial customers alike
- Responsible for taking leads and turning leads into sales throughout the Silverthorne, Colorado region
- Assist customers with worrisome pests from bed bugs to mice
- Top sales team member in the entire branch for the first quarter of the year in 2023, lead in sales January and February 2024 in Ft. Collins, CO.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Waitress
Jan's Family Restaurant
05.2022 - 11.2022
Office Assistant
Mr. Lightning
08.2021 - 05.2022
- Point of contact for incoming calls, ability to screen and delegate calls
- Provide great customer service for incoming and outgoing calls alike
- Point of contact for RFP's and Addendums
- Physical filing, electronic and database filing
- Responsible for Subcontract documents to create job folders and provide contractors with safety documents for government contracts
- Submittals, Site Specific Fall Protection, AHA's for Lightning Protection and Grounding.
Marketing/Office Assistant/ Commercial Roof Estimator/ Sales
Tectum Roofing-A Moriarty Company
10.2020 - 08.2021
- Assisted with marketing decisions for business growth and development
- Lead and oversaw residential and commercial roofing projects
- Assisted Office Manager with customers, OCIP, billing, and intake calls
- Customer Service, ability to work well in a team setting
- Estimated and sold roofing projects with General Contracting companies like iiCon Construction, Garrett Companies, etc
Office Manager
Tri-Lakes Roofing & Exteriors, INC.
03.2013 - 07.2020
- Successfully managed all aspects of the Office
- Followed all jobs from the initial contact until final payment
- Estimating for repairs, re-roofs, stucco, gutters, siding and windows
- Job Scheduling
- Effectively scheduled and oversaw multiple jobs with multiple trades and deliveries from small jobs to multi-million-dollar commercial jobs
- IT for assistance with networking
- Head of Advertisement
- Trainer
- Performed quality control for all trades before weekly pay
- QuickBooks online training, customer service, and capability of handling escalated irate customers
- Familiar with building codes
Secretary
Allright Plumbing & Heating, INC.
11.2013 - 12.2014
- Assisted with office processes
- Managed mailers for yearly furnace and A/C services
- Customer Service, estimating, invoicing, accounts payable, accounts receivable, payroll, scheduling, vendor relations
Sales/Retention/ Back Office
Wide Open West
01.2011 - 01.2013
- Received inbound calls through sales department
- Achieved high retention and sales conversion rates for months running, worked back-office processes with software program changes, trained new sales and retention associates in sales and retention processes, trained associates with new program changes
Sales/Retention/ Back Office
Center Partners
01.2008 - 01.2011
- Managed inbound calls through customer service department
- Achieved high retention and sales conversion rates for months running
- Managed confidential client data with discretion, ensuring proper storage according to company standards and industry regulations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Education
Veterinary Technology
Colorado Academy of Veterinary Technology
Colorado Springs, COMountain View High School
Loveland, CO06.2007
Skills
- Organization
- Project Management
- Positive Attitude
- Communication
- Dedicated Team Player
- Professional and mature
- Relationship Building
- Customer Relationship Management (CRM)
- Highly Customer Service Oriented
- Sales skills
- Upselling and Cross Selling
References
- Teyah Misner, 719-308-8843
- Jeff Morrell, 719-439-2852
- Deborah Michaud, 719-761-6064
- Robert North, 970-773-8313
- Joseph Tyndell, 303-587-4589
Timeline
Commercial Pest Control Route Manager
Orkin Pest Control
11.2023 - Current
Waitress
Jan's Family Restaurant
05.2022 - 11.2022
Office Assistant
Mr. Lightning
08.2021 - 05.2022
Marketing/Office Assistant/ Commercial Roof Estimator/ Sales
Tectum Roofing-A Moriarty Company
10.2020 - 08.2021
Secretary
Allright Plumbing & Heating, INC.
11.2013 - 12.2014
Office Manager
Tri-Lakes Roofing & Exteriors, INC.
03.2013 - 07.2020
Sales/Retention/ Back Office
Wide Open West
01.2011 - 01.2013
Sales/Retention/ Back Office
Center Partners
01.2008 - 01.2011
Veterinary Technology
Colorado Academy of Veterinary Technology
Mountain View High School