Monica Jackson

Driven by a results-focused approach, I excelled as a Customer Service Representative at AT&T, enhancing customer satisfaction through expert complaint resolution and efficient call management. My blend of active listening and proficiency in Microsoft Office Suite significantly contributed to streamlining service processes, achieving a notable increase in client satisfaction rates. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.