Monica Jackson
DEFUNIAK SPRINGS
Overview
2
2
years of professional experience
Work History
Resident Care Specialist
Watercrest Senior Living Group
07.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Medical Office Specialist/Office Leader
Borland Groover
03.2022 - 07.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used nexgen software to schedule appointments for doctor visits and procedures.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
Education
GED -
Emerald Coast Technical College
Defuniak Springs, FL05.2017
Skills
- Mobility Assistance
- Privacy and Confidentiality
- ADL Support
- Patient Transportation
- Infection Control
- Housekeeping
- Patient Positioning
Timeline
Resident Care Specialist
Watercrest Senior Living Group
07.2023 - Current
Medical Office Specialist/Office Leader
Borland Groover
03.2022 - 07.2023
GED -
Emerald Coast Technical College