Monica Jackson
Washington,DC
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, honed at Marquis Health Services. Proven ability to enhance guest experiences through effective problem-solving and relationship building. Highly adaptable and proactive, with a solid background in customer service and conflict resolution, ensuring satisfaction and loyalty in every interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge
Marquis Health Services
11.2024 - Current
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated transportation arrangements for residents, ensuring timely and efficient service.
- Managed front desk operations, including check-in/check-out processes and appointment scheduling.
- Implemented system for tracking resident requests, improving response times and satisfaction rates.
- Trained new staff on concierge procedures, enhancing team performance and service quality.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Phlebotomist
PHYSICIANS COMMITTEE
06.2024 - 01.2025
- Collected blood samples using venipuncture and capillary techniques in a clinical environment.
- Ensured compliance with safety protocols and infection control procedures during sample collection.
- Maintained accurate patient records and documentation for laboratory processing.
- Performed routine equipment maintenance and calibration to ensure optimal functionality.
- Assisted in training new staff on blood collection procedures and best practices.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
CAREGIVER
PRICE OF PEACE
09.2021 - 09.2022
- Provided compassionate care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with personal hygiene, medication management, and mobility support.
- Maintained a clean and organized living environment to promote health and well-being.
- Communicated effectively with clients and families to address needs and preferences.
- Monitored client health status, reporting changes to healthcare professionals as necessary.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier
Ross Dress for Less
03.2019 - 03.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience through effective communication.
- Managed cash register operations, balancing cash drawers at start and end of shifts.
- Maintained cleanliness and organization of checkout areas to ensure a welcoming environment.
Education
High School Diploma -
FULTON HIGH
Knoxville, TNPHLEBOTOMIST CERTIFICATION - PHEBOTOMEY
ACADEMY OF HOPE
Washington, DC09-2023
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
- Exceptional communication
- Guest experiences
- Conflict resolution
- Cash handling
- Relationship building
- Problem-solving
Accomplishments
- Handled cash and credit cards for payment, resulting in zero errors over the course of [Number] months.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
Certification
- Certified PHEBOTOMIST, ACADEMY OF HOPE - 09/10/22 TO 06/15/23
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft, Excel, Word
Timeline
Concierge
Marquis Health Services
11.2024 - Current
Phlebotomist
PHYSICIANS COMMITTEE
06.2024 - 01.2025
CAREGIVER
PRICE OF PEACE
09.2021 - 09.2022
Cashier
Ross Dress for Less
03.2019 - 03.2020
High School Diploma -
FULTON HIGH
PHLEBOTOMIST CERTIFICATION - PHEBOTOMEY
ACADEMY OF HOPE