Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Monica Janectic

Newport,FL

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

9
9
years of professional experience

Work History

Store Manager

Dollar General
02.2019 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Freight Flow Supervisor

Ollie's Bargain Outlet Holdings Inc.
04.2017 - 02.2019
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Conducted inventory audits with Number% accuracy following company procedures.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Oversaw and motivated team of Number employees in warehouse to increase efficiency by Number%.
  • Managed over $Number in inventory and Number employees in Number square-foot warehouse for Type of company.
  • Performed freight processing functions, assisting associates with irregularities in Type freight.
  • Reduced waste by Number% with staff supervision and using first-in first-out method.
  • Diminished accidents Number% for $Amount yearly costs savings by identifying root causes for corrective action.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Store Manager

Family Dollar
10.2014 - 04.2016
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Education

Rochester High School
Rochester, PA
06.1990

Skills

  • Time Management
  • Goals and Performance
  • Staff Training
  • Shift Checklists
  • Staff Management
  • Employee Motivation
  • Product and Service Sales
  • Store Opening and Closing Procedures
  • Accurate Cash Handling
  • Customer Service
  • Order Management
  • Maximizing Profitability
  • Team Leadership
  • Inventory Management
  • Bank Deposit Procedures
  • Budgeting and Cost Control
  • Customer Relations
  • Culture Development
  • Replenishment and Recovery
  • Staff Supervision
  • Customer Response
  • Policies and Procedures
  • Financial Operations Management
  • Bank and Safe Deposits
  • Process Improvement
  • Leading Staff Meetings
  • Cash Management
  • Performance Review
  • Opening and Closing Procedures
  • Vendor Management
  • Loss Prevention Procedures
  • Delegating Work
  • Leadership Development
  • Employee Terminations
  • Pricing Strategies
  • Work Planning and Prioritization
  • Performance Monitoring and Evaluation
  • Inventory Oversight
  • Multitasking and Organization
  • Product Merchandising
  • Verbal and Written Communication
  • Outstanding Communication Skills
  • Recruiting and Hiring
  • Store Displays
  • MS Office Proficiency
  • Retail Merchandise Quality Standards
  • Security System Monitoring
  • Hospitality and Accommodation
  • Sales Promotion
  • Positive and Friendly
  • Shrink Minimization
  • Profit and Loss
  • Shelf Organizing
  • Inventory Tracking and Management
  • P&L Administration
  • Knowledge of Candidates
  • Oversee Administrative Functions
  • Business Leadership
  • Policy Development and Enforcement
  • Budget Controls
  • Records Organization and Management
  • Payroll Administration and Timekeeping
  • Management Training
  • Safety and Security Enforcement
  • Manage Operations
  • Merchandising
  • Mentoring
  • Leadership
  • Documentation

Timeline

Store Manager

Dollar General
02.2019 - Current

Freight Flow Supervisor

Ollie's Bargain Outlet Holdings Inc.
04.2017 - 02.2019

Store Manager

Family Dollar
10.2014 - 04.2016

Rochester High School

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Monica Janectic