Monica Jefferson

Focused [Job Title] with [Number] years of success in affordable housing programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in [Area of expertise].

• Local Initiatives Support Corporation(LISC), Washington, DC, Director of Operations, 10/01/23, Present, Serves as the chief of staff managing the growth and sustainable organization of LISC Strategic Investments (SI) and translates the SI's strategy into the programs and processes required to achieve the team's performance goals. The core responsibilities focus on overseeing team development, process improvement, technology integration, internal communications, budget, human resources initiatives, and contract management.
• Exquisite Consulting Services, Richmond, VA, Principal Owner, 01/01/14, Present, Principal consultant to nonprofit organizations and small businesses in four areas: Strategy, Board Development, Human Resources, and Staff Development. Excels in facilitating skills in administration, affordable housing, human resource management, organizational development, mortgage lending, training. compliance monitoring, and community development. Providing technical assistance for organizational development, stakeholder relationships, fund development, and board engagement.
• Housing Opportunities Made Equal of Virginia, Inc. (HOME), Richmond, VA, Chief Operating Officer/Human Resources (Interim CEO for 9 Months), 06/01/18, 03/01/23, Responsible for leading and directing all internal operations and programming services for the organization. Establish broad networks and key contacts across market sectors, including corporate, ethnic media, legal, and corporate. Amass field intelligence, performance metrics, and quality indicators to direct operations. Institute policies and objectives that guarantee the delivery of short and long-term strategies for programming deliverables for fair housing enforcement/litigation, homeownership initiatives, affordable housing, rental housing programs, and housing counseling and education such as grant writing, housing policy, and research, fiscal management. Convert strategies into tactical plans with accountability and goals to promote best-in-class equitable DEI practices. Led a cross-functional team and managed an $8 million dollar budget.
• Virginia Housing (Formerly VHDA), Richmond, VA, Grant Programs Manager (2015 – 2018), 09/01/05, 06/01/18, Executed full-scope administrative and operations leadership for housing delivery and statewide network grant programs. Presided as a resident Subject Matter Expert in homeownership, rental housing, housing development grants, capacity building, and housing counseling initiatives. Chaired working groups to establish team skills in capacity building, community development, patron services, and community housing grant programs. Acted as a relationship manager, point of contact, and liaison to funders and a strong network of grantees – nonprofits, public housing authorities, nonprofit developers, and community housing agencies. Forged solid relationships and partnerships with both public and private sector entities to identify priority housing needs.

• Proven record of accomplishment of facilitating progressive organizational change
• Collaborative leader in managing programs and strategic goals, cross-divisions, and departments.
• Administered organizational grants for partners, overseeing a $25 million budget.
• Built a forecasting model to set organization-wide strategic goals.
• Demonstrated commitment to ensuring communities of color have equal access to direct service programs, affordable housing, and homeownership opportunities.
• Allocated more than $100M in grant funding as statewide non-profit housing partners, cultivating the grant management system, housing program and service funding opportunities.
• Created and developed a comprehensive diversity and inclusion strategy for equitable policies and practices that resulted in ensuring an inclusive and highly engaged work environment.

• Board Member, Hanover/King William Habitat for Humanity, 2022-Present
• Board Member, Virginia Community Development Corporation, 2019-Present
• Advisory Member, Virginia Housing Minority Business Advisory Council, 2019-Present
• Board Member, Virginia Housing Alliance, 2019-Present
• Advisory Member, Truist Financial Community Advisor Council, 2021-Present

• Graduate, Leadership Metro Richmond Program, 2020
• Graduate, Virginia Housing Leadership Development Program, 2013
• Graduate, Minority Political Leadership Institute, Virginia Commonwealth University, 2009