Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIANNA PRESUME

Philadelphia,PA

Summary

Associate Personal Banking professional with extensive expertise in customer service and administrative support within the banking industry. Demonstrates strong problem-solving and communication skills, effectively streamlining processes to enhance efficiency and client satisfaction. Passionate about fostering collaborative environments and mentoring team members to drive continuous improvement and achieve financial goals.

Overview

14
14
years of professional experience

Work History

Banker

Wells Fargo
06.2023 - Current
  • Facilitated client account openings, ensuring seamless onboarding and fostering long-term customer relationships.
  • Streamlined loan processing workflows to enhance efficiency, achieving noticeable improvements in turnaround times.
  • Maintained accurate financial records and executed daily reconciliations, upholding compliance with banking regulations.
  • Implemented digital tools for customer service inquiries, reducing response times and elevating client satisfaction.
  • Provided personalized financial advice, empowering clients to make informed decisions and achieve their financial goals.
  • Introduced a digital document management system, reducing paper use and improving record retrieval efficiency.

Teller

Wells Fargo
06.2021 - 06.2023
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

TELLER / TELLER LEAD BACK UP

PNC Bank/National City Bank
10.2018 - 03.2020
  • Streamlined customer onboarding processes, enhancing service efficiency and ensuring a seamless banking experience.
  • Collaborated with team members to optimize cross-selling techniques, boosting service uptake and customer satisfaction.
  • Ensured precise transaction processing, minimizing errors and maintaining high standards of financial accuracy.
  • Developed educational materials for digital banking tools, empowering customers to utilize online services effectively.
  • Fostered a supportive environment by mentoring new tellers, promoting a culture of continuous learning and development.
  • Introduced a customer feedback loop, driving service enhancements and nurturing long-term client relationships.

CASHIER

Home Depot
01.2017 - 01.2018
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Restaurant Server

Olive Garden
01.2017 - 01.2018
  • Enhanced guest satisfaction by promptly addressing customer requests, resulting in repeat patronage and positive reviews.
  • Coordinated with kitchen staff to ensure timely and accurate order delivery, fostering a seamless dining experience.
  • Maintained precise records of orders and payments, ensuring financial accuracy and smooth daily operations.
  • Implemented a new table management system, reducing wait times and optimizing seating efficiency.
  • Provided attentive service and personalized recommendations, creating a welcoming atmosphere that encouraged customer loyalty.
  • Introduced a feedback loop with patrons, leading to actionable insights and noticeable improvements in service delivery.

CASHIER/ FOOD PREP

Taco Bell
01.2011 - 01.2017
  • Spearheaded efficient inventory management, ensuring optimal stock levels and reducing waste.
  • Enhanced customer interaction by implementing a feedback loop, driving noticeable improvements in service satisfaction.
  • Coordinated with team members to streamline food prep processes, leading to faster service and higher customer throughput.
  • Monitored compliance with health standards, resulting in consistently high inspection scores and a safe dining environment.
  • Fostered a welcoming environment, ensuring customer queries were addressed promptly, enhancing overall experience.
  • Streamlined order processing by refining workflow, contributing to faster service times and improved customer satisfaction.

Education

Diploma - Culinary Arts

Frankford High School
Philadelphia, PA
06.2015

Skills

  • Excellent communication skills
  • Consumer Banking
  • Scheduling
  • Cash Handling
  • Cash Management
  • Product Sales
  • Sales Reporting
  • Customer Complaint Resolution
  • Transaction Processing
  • Invoice Preparation
  • Complaint resolution
  • Inbound and Outbound Calling
  • Multi-line phone talent
  • Receiving support
  • Administrative support
  • Money handling abilities
  • Creative problem solving
  • Team leadership and supervision
  • Teller support
  • Teller transactions
  • Backing up accounts receivable
  • Backup Procedures
  • Backup and restoration procedures
  • Leadership and supervision

Timeline

Banker

Wells Fargo
06.2023 - Current

Teller

Wells Fargo
06.2021 - 06.2023

TELLER / TELLER LEAD BACK UP

PNC Bank/National City Bank
10.2018 - 03.2020

CASHIER

Home Depot
01.2017 - 01.2018

Restaurant Server

Olive Garden
01.2017 - 01.2018

CASHIER/ FOOD PREP

Taco Bell
01.2011 - 01.2017

Diploma - Culinary Arts

Frankford High School

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BRIANNA PRESUME