Summary
Overview
Work History
Skills
Timeline
Generic

Monica Jimenez

Compton,CA

Summary

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Customer-focused Retail Sales Associate recognized for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and meet sales goals.

Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.

Overview

20
20
years of professional experience

Work History

Retail Sales Associate

Ross Stores
Paramount, California
08.2024 - Current
  • Greeted customers upon entering the store and provided assistance.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assessed customer product needs and interests in order to best recommend suitable items.

Mail Carrier

USPS
Lynwood, California
03.2024 - 05.2024
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Updated daily delivery logs to record number of deliveries made.
  • Delivered mail to residents and business within assigned area.
  • Operated a vehicle in accordance with safety regulations.
  • Verified accuracy of addresses before delivering packages.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Scanned labels on letters or parcels to confirm receipt.
  • Performed regular maintenance checks on assigned vehicle.

Delivery Driver

Intacart
Compton, California
01.2020 - 01.2024
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Navigated routes with relevant map programs and GPS systems.

Supervisor

IWCO Direct
10.2004 - 05.2012
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Implemented quality control measures, significantly reducing error rates.
  • Implemented strategies to take advantage of new opportunities.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Developed strategies to improve team performance and productivity.
  • Negotiated with suppliers to secure cost-effective resources.
  • Directed and supervised team of 15 employees in daily operations.

Skills

  • Department reset
  • Point of sale operation
  • Fitting room maintenance
  • Sales goal achievement
  • Reliability and punctuality
  • Price tagging
  • Customer assistance
  • Stocking and receiving
  • Point of sale systems
  • Returns and exchanges
  • Inventory audits
  • Stockroom safety procedures
  • Teamwork
  • Customer needs assessment
  • Professional appearance
  • Product recommendations
  • Product merchandising
  • Customer service
  • Shelf stocking
  • Retail sales
  • Flexible schedule
  • Retail store operations
  • Friendly and outgoing
  • Problem-solving
  • FLUENT IN [LANGUAGE]

Timeline

Retail Sales Associate

Ross Stores
08.2024 - Current

Mail Carrier

USPS
03.2024 - 05.2024

Delivery Driver

Intacart
01.2020 - 01.2024

Supervisor

IWCO Direct
10.2004 - 05.2012
Monica Jimenez