Monica Johnson
Stamping Ground,KY
Summary
Hardworking and reliable Registered Nurse with strong attention to detail. Offering high quality and patient centered care. Highly organized, proactive and punctual with team-oriented mentality.
Overview
22
22
years of professional experience
Work History
Service Line Manager
UK Healthcare Good Samaritan Hospital
Lexington , KY
07.2007 - 11.2020
- Developed and implemented strategies to increase service line revenue.
- Facilitated communication between service line staff, other departments, and external stakeholders.
- Managed budgeting process for the service line including forecasting, tracking expenses, and reporting on results.
- Created and monitored performance metrics to ensure quality of services provided by the service line.
- Identified areas of improvement in service delivery processes within the department.
- Conducted regular meetings with team members to discuss workflow efficiencies and customer satisfaction levels.
- Provided guidance and support to employees in order to promote a positive work environment.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to the service line's operations.
- Supervised daily activities of assigned personnel while providing feedback on job performance.
- Recruited, interviewed, hired and trained new personnel as needed for the service line.
- Resolved escalated customer issues or complaints within established timelines.
- Led initiatives to develop innovative solutions for customer challenges related to the service line's offerings.
- Worked collaboratively with other departments to coordinate resources when necessary.
- Monitored employee productivity and efficiency levels within the department.
- Maintained up-to-date knowledge on industry standards pertaining to services offered by the department.
- Participated in strategic planning sessions related to long-term goals of the service line.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
RN Supervisor
UK Healthcare Good Samaritan Hospital
Lexington , KY
01.2002 - 01.2007
- Developed and implemented policies to ensure the safety and well-being of patients, their families, and staff members.
- Provided clinical leadership and direction for nursing staff, ensuring that all tasks were completed in accordance with accepted standards of care.
- Conducted performance evaluations for nursing staff on a regular basis.
- Coordinated staffing schedules to meet patient needs while adhering to budgetary constraints.
- Assisted with onboarding of new nurses by providing orientation materials and training sessions.
- Maintained current knowledge of healthcare regulations and best practices in order to promote compliance within the organization.
- Evaluated patient records regularly to identify opportunities for improvement in service delivery.
- Participated in continuing education courses related to advances in nursing practice.
- Advocated for patient rights during difficult situations such as end-of-life decisions.
- Actively listened to concerns from both patients and staff members regarding issues related to patient care.
- Responded promptly to inquiries from physicians or other healthcare providers regarding changes in medication orders or treatments.
- Resolved conflicts among nursing staff in a timely manner while promoting positive working relationships.
- Served as an active member on committees focused on improving quality initiatives at the facility level.
RN Floor Nurse
Samaritan
Lexington , KY
07.1998 - 01.2007
- Provided emotional support to patients dealing with difficult diagnoses or lifestyle changes.
- Reviewed lab values for accuracy prior to administering prescribed medications.
- Monitored trends in patient progress over time using various tools such as flow sheets or charting systems.
- Communicated effectively with all levels of personnel within the healthcare setting regarding patient care issues.
- Utilized evidence-based guidelines while providing quality nursing care services.
- Promoted continuity of care by accurately communicating patient information during shift change report times.
- Participated in interdisciplinary rounds on each assigned unit at least once per week.
- Managed multiple tasks simultaneously while providing timely responses to requests from other departments.
- Assessed and monitored patients' health condition, including vital signs, physical assessments, and laboratory test results.
- Provided patient care plans in accordance with physician orders and established nursing protocols.
- Performed wound care, catheter insertion and removal, intravenous therapy, medication administration, and other treatments as ordered by physicians.
- Responded to medical emergencies promptly and provided life-saving interventions when necessary.
- Ensured accurate documentation of patient records according to hospital policy.
- Collaborated with multidisciplinary team members to ensure best possible outcomes for the patient's recovery.
- Instructed patients on pre-and post-operative care instructions, diet modifications, medications and self-care techniques.
- Educated families about nutrition, hygiene needs and home safety measures for successful discharge planning.
- Assisted in the development of policies related to clinical practice standards and procedures.
- Participated in educational activities such as seminars or conferences related to professional development or new technology advancements.
- Maintained a safe environment for staff members and patients through infection control practices or safety protocols.
- Developed individualized plans of care based on assessment data that addressed identified problems or needs.
- Supervised CNAs and other staff delivering care in the acute setting by coaching and supporting.
- Initiated admissions, transitions and discharges by communicating with colleagues as well as patients and family members.
- Completed required forms and chart documentation of vital signs, medications and other information.
Education
Bachelor of Science - Nursing
Indiana Wesleyan University
Marion, IN12-2011
Associate of Science - Nursing
Kentucky State University
Frankfort, KY06-1998
Franklin High School
Franklin, OH06-1983
Skills
- Service Delivery
- Operational Efficiency
- Innovation and Creativity
- Staff Training and Development
- Delegation and Supervision
Timeline
Service Line Manager
UK Healthcare Good Samaritan Hospital
07.2007 - 11.2020
RN Supervisor
UK Healthcare Good Samaritan Hospital
01.2002 - 01.2007
RN Floor Nurse
Samaritan
07.1998 - 01.2007
Bachelor of Science - Nursing
Indiana Wesleyan University
Associate of Science - Nursing
Kentucky State University
Franklin High School
Similar Profiles
Rebekah PowerRebekah Power
Registered Nurse, ICU at UK Good Samaritan HospitalRegistered Nurse, ICU at UK Good Samaritan Hospital
Victoria J Rizzitiello-BrestolliVictoria J Rizzitiello-Brestolli
Assistant Director of Engineering at Crothall Healthcare /Good Samaritan HospitalAssistant Director of Engineering at Crothall Healthcare /Good Samaritan Hospital
Kristy SmithKristy Smith
Registered Nurse at Aya Healthcare/Good Samaritan HospitalRegistered Nurse at Aya Healthcare/Good Samaritan Hospital