Monica Jones
Montgomery,TX
Summary
Dedicated to providing optimal patient care and support while assisting medical staff with meeting critical needs. Able to collect specimens, clean rooms, manage dietary needs, document behaviors and handle any other need. Excellent communication and organizational skills combined with dependable, forward-thinking approach.
Overview
13
13
years of professional experience
Work History
Dispatcher
T & F Carriers, LLC
Conroe, TX
06.2017 - Current
- Scheduled drivers to pick up and deliver loads to customers and vendors.
- Kept records, monitored driver daily logs for errors or violations and monitored drivers' working hours and equipment availability.
- Provided dispatch support for roadside assistance calls.
- Answered customer requests with information about product availability, shipping information and status updates.
- Maintained current knowledge of all personnel in the field and all completed deliveries or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed several routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
- Loaded products weighing up to 100 pounds onto trailers for delivery.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing and tracking of three fleet vehicles.
Certified Nursing Assistant
Symphony of Mesa
Mesa, AZ
09.2015 - 05.2017
- Answered patient call lights and requests.
- Supported patient mobility needs and transported to appointments.
- Created and maintained safe patient and working environments.
- Documented resident records on daily flow sheets.
- Assessed patients, documented and monitored vital signs, and communicated changes to supervising RNs.
- Assisted patients with daily activities including bathing, grooming and exercising.
- Monitored and recorded patient vital signs, including recording daily inputs and outputs.
- Turned and repositioned patients for comfort and medical safety.
- Turned and re-positioned bedridden patients.
- Provided patients and families with emotional support.
- Comforted patients and provided reassurance and encouragement.
- Tended to patients with chronic illnesses.
Group Home Manager
Hopes Haven
Conroe, TX
04.2009 - 03.2015
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Created the work schedule 3 weeks in advance, making sure all shifts had adequate coverage.
- Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
- Entered client data in a centralized database and maintained up-to-date case records for all clients.
- Oversaw the intake process for all new residents.
Education
No Degree - LPN/LVN
East Valley Institute of Technology - Adult Education Center
Mesa, AZCertified Nursing Assistant Certificate - CNA
Springville Academy
Houston, TX2012
High School Diploma -
Conroe High School
Conroe, TX05.2008
Skills
- Group home oversight
- Problem solving
- Administrative duties
- Professional relationships
- Exemplary communication skills
- Client direct care
- Strong communicator
- Oral and written communication
- Quick problem solver
- Medical terminology knowledge
- Detail-oriented
- Electronic charting
- Charting expertise
- Personnel Monitoring
- Delegating Work
- Accounts Payable and Accounts Receivable
Timeline
Dispatcher
T & F Carriers, LLC
06.2017 - Current
Certified Nursing Assistant
Symphony of Mesa
09.2015 - 05.2017
Group Home Manager
Hopes Haven
04.2009 - 03.2015
No Degree - LPN/LVN
East Valley Institute of Technology - Adult Education Center
Certified Nursing Assistant Certificate - CNA
Springville Academy
High School Diploma -
Conroe High School
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