Hi, I’m
Monica Jones
Memphis,TN
Summary
Adept at training managers to improve employee relations, increase understanding of legal requirements, effectively motivate employees, and strengthen relationships at all levels. Articulate, inspiring, and hands-on leader with strengths in program management, process improvement, and data analytics. Forward-thinking, results-driven, and focused on facilitating relationships and collaboration between diverse employees and departments to accomplish common goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
years of professional experience
Work History
ServiceMaster By Stratos
Employee Relations Specialist
06.2021 - Current
Job overview
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Processed new hires, transfers, and separations.
- Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and company policies.
- Spearheaded initiatives aimed at improving manager-employee communications, fostering greater trust between team members across the organization.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Monitored over 100+ employees' attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assisted in payroll processing in multiple divisions to ensure timely delivery of paychecks to all employees.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Service Master by Stratos
Director of Custodial Operation
10.2018 - 06.2021
Job overview
- Directed the development and implementation of training for Area Managers, Leads and Service Partners with their respective schools and retrained as necessary, including annual safety training
- Conducted school inspections for 49 Shelby County School and managed task schedules for over 300 employees
- Provided support and effective two-way communication with internal and external customers
- Reviewed schools P& L Reports and Electronic Time Keeping system for accuracy.
The Guest House at Graceland
Assistant Executive Housekeeper
07.2018 - 10.2018
Job overview
- Organized scheduling of employees to monitor payroll and overtime
- Hired, trained, and monitored performance of all housekeeping staff
- Lead team in all cleaning and presentation standards in a 450 room property and public spaces
- Created spreadsheets in public drive to track all cyclical cleaning and engineering projects.
The Service Companies
Assistant Executive Housekeeper
02.2018 - 07.2018
Job overview
- Supervised a housekeeping staff and laundry department of 70 in a luxury hotel
- Maintained an elevated level of quality control by upholding standards and paying close attention to details
- Implemented plans and strategies to improve productivity of a large staff and increased GSS scores by 10%.
The Peabody Hotel Group
Housekeeping Manager
12.2012 - 03.2018
Job overview
- Ensured that housekeeping and laundry staff are trained in all service attendant operations, including cleaning procedures and hotel amenities
- Forecasted and scheduled over 75-100 employees according to the hotel’s occupancy and budget needs.
The Peabody Hotel Group
Housekeeping Floor Supervisor/Office Coordinator
12.2010 - 12.2012
Job overview
- Monitored and upheld cleanliness, sanitation and organization of all guests’ rooms and assigned work areas
- Completed all paperwork and closing duties before leaving
- Reviewed status of assignments and any follow-up action with manager and/or on-coming supervisor.
AccuCare Medical
Medical Office Manager
07.2005 - 12.2010
Job overview
- Developed and implemented policies/procedures for patient care; provider authorization and regulatory requirements, and timely submission to the billing office
- Responsible for maintaining compliance in areas such as HIPA, coding issues, updating policies, and standard procedures.
Education
Southwest Tennessee Community CollegeMemphis, TN
Associate of Science from Social Psychology
05.2010
University of MemphisMemphis, TN
Bachelor of Science from Psychology
05.2014
University of MemphisMemphis, TN
Master of Science from Forensic Psychology
05.2018
Skills
- Proficient in Microsoft Office Applications (Word, Excel, & PowerPoint) Expert in the Point of Scale System
- 10 Years of Working in Management Ability to Manage
- 100 employees Savvy on Basic Hospitality Standards
- Ethics and Compliance
- Performance improvement strategies
- Labor law knowledge
- Data Analytics
- Cross-Functional Collaboration
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Complaint Handling
- Professionalism
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Employee Relations Specialist
ServiceMaster By Stratos
06.2021 - Current
Director of Custodial Operation
Service Master by Stratos
10.2018 - 06.2021
Assistant Executive Housekeeper
The Guest House at Graceland
07.2018 - 10.2018
Assistant Executive Housekeeper
The Service Companies
02.2018 - 07.2018
Housekeeping Manager
The Peabody Hotel Group
12.2012 - 03.2018
Housekeeping Floor Supervisor/Office Coordinator
The Peabody Hotel Group
12.2010 - 12.2012
Medical Office Manager
AccuCare Medical
07.2005 - 12.2010
Southwest Tennessee Community College
Associate of Science from Social Psychology
University of Memphis
Bachelor of Science from Psychology
University of Memphis
Master of Science from Forensic Psychology
Qualifications Summary
Creating, conducting, and executing schedules of employees
Excellent in Time Management, Strategizing and Relationship Building
Goal Oriented, Enthusiastic Personality, and Strong Leadership Skills
Creative and Innovative Team Player
Excellent Written and Oral Communications
4-Star Hotel Trained
Qualifications Summary
Creating, conducting, and executing schedules of employees
Excellent in Time Management, Strategizing and Relationship Building
Goal Oriented, Enthusiastic Personality, and Strong Leadership Skills
Creative and Innovative Team Player
Excellent Written and Oral Communications
4-Star Hotel Trained
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