MONICA JONES
Hampton,GA
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
DORCHESTER MANAGEMENT
Atlanta, GA
11.2023 - Current
- Competently oversee the daily operations of a 183-unit senior property.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Child Advocacy Program Director
CHILD ADVOCACY
Georgia
01.2020 - 03.2023
- Competently ensured that children who disclosed abuse were not further victimized by the systems designed to protect them.
- Conducted needs assessments and developed program objectives.
- Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
- Created and implemented new policies and procedures for the program.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Participated in interdisciplinary team meetings to develop comprehensive treatment plans for clients.
- Provided leadership in developing innovative approaches to meet program goals.
- Reviewed existing programs and identified areas of improvement or expansion.
- Collaborated with external partners to leverage resources for the program's success.
- Directed staff training on technical aspects of programming activities.
- Ensured compliance with organizational standards and applicable laws and regulations.
Child Protective Services Social Services Supervisor-Special Investigations (Child Deaths/Serious Injuries)
GEORGIA DEPARTMENT OF HUMAN SERVICES
Jonesboro, GA
02.2016 - 12.2020
- Competently supervised, trained, and evaluated a team of 7 Child Death Investigators in the delivery of services to clients.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Responsible for accessing, identifying, and documenting abuse and neglect cases, and finding the appropriate services to enhance child welfare.
- Identify immediate threats made to a child and provide arrangements that comply with state and federal laws and agency procedures.
- Excellent investigative and interrogation skills.
- Experience participating in judicial proceedings, including but not limited to presenting case reports and testimony in administrative hearings and/or the judicial system.
- Skilled conducting special investigations of Child Deaths and Serious injuries since February 2017.
- Provided guidance and support to social services staff.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Interim Director of Human Service Providers/Education Community Liaison
KENNETH B. WALKER RESIDENTIAL HOME, INC.
Columbus, GA
09.2014 - 11.2016
- Supervised a team of 18 caregivers to provide quality residential services to children in foster care or the custody of the Department of Juvenile Justice.
- Conducted assessments of client needs and developed plans for providing appropriate services.
- Educated families on available resources, services, treatments and therapies related to client needs.
- Facilitated meetings between clients and families and other professionals involved in their care.
Foster Care Social Service Case Manager
ALABAMA DEPARTMENT OF HUMAN RESOURCES
Phenix City, AL
08.2013 - 09.2014
- Competently managed multiple family cases in which the families were in a broad range of crisis situations.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Attended court hearings monthly on behalf of assigned cases.
Education
MS in Human Resource Management -
TROY UNIVERSITY
Troy, AL01.2007
BS in Criminal Justice -
COLUMBUS STATE UNIVERSITY
Columbus, GA01.2004
Skills
- Interviewing skills
- Client Needs Assessments
- Attention to Detail
- Analytical Skills
- Time management abilities
- Interpersonal Communication
- Community Outreach
- Multidisciplinary team collaboration
- Classroom observations
- Excellent Communication
Timeline
Assistant Property Manager
DORCHESTER MANAGEMENT
11.2023 - Current
Child Advocacy Program Director
CHILD ADVOCACY
01.2020 - 03.2023
Child Protective Services Social Services Supervisor-Special Investigations (Child Deaths/Serious Injuries)
GEORGIA DEPARTMENT OF HUMAN SERVICES
02.2016 - 12.2020
Interim Director of Human Service Providers/Education Community Liaison
KENNETH B. WALKER RESIDENTIAL HOME, INC.
09.2014 - 11.2016
Foster Care Social Service Case Manager
ALABAMA DEPARTMENT OF HUMAN RESOURCES
08.2013 - 09.2014
MS in Human Resource Management -
TROY UNIVERSITY
BS in Criminal Justice -
COLUMBUS STATE UNIVERSITY
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