Summary
Overview
Work History
Education
Skills
Timeline
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Monica Jones

Atlanta,GA

Summary

Results-oriented healthcare professional with 10+ years of experience in primary care, mental health, and progressive valued-based care. Proven track record in developing and implementing initiatives to prioritize patient-centered, high-quality, and cost-efficient care. Adept at cultivating startup healthcare organizations, fostering strategic relationships, enhancing operational processes, and controlling costs. Committed to improving health equity and access while driving innovation in the industry.

Overview

14
14
years of professional experience

Work History

Junior Data Analyst, Value Based Care Operations

VillageMD
11.2023 - Current
  • Enhanced data accuracy by meticulously cleaning and organizing datasets for analysis.
  • Participated in project planning meetings, ensuring that data requirements were clearly defined and understood by all team members involved.
  • Assist in conducting data analysis using statistical methods, data visualization tools, and data analysis software.
  • Summarize findings in clear and concise reports.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Participates in the quality improvement process for value-based care initiatives and identifying gaps.
  • Identifies quality measure improvement opportunities to drive strong performance under value-based contracts
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Supported company-wide initiatives through data mining efforts, uncovering new opportunities for growth or process improvement based on empirical evidence.

Quality Care Coordinator

VillageMD
08.2019 - 11.2023
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
  • Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.

Practice Administrator

Dekalb Community Service Board
11.2015 - 08.2019
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Maintained administrative obligations while managing a team of 12 and assisting the Center Director.
  • Provided leadership to office staff and ensured compliance with government regulations.
  • Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
  • Scheduled appointments and maintained physicians' calendars as needed.
  • Made aware of crisis intervention services and procedures in the event of a psychotic episode.
  • Processed Intakes and handled high volume calls.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.


Practice Manager

Providence Family Medicine
12.2010 - 11.2015
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Maintained a variety of organizational skills, industry-relevant knowledge and technology to efficiently manage the office.
  • Maintained the upkeep of renewing and maintaining records for physician's federal and state licensure's.
  • Conducted employee staff meetings and performance evaluations in effort to increase productivity.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.

Education

Bachelor of Science - Healthcare Administration

University of Phoenix
Tempe, AZ
10.2014

Skills

  • SharePoint
  • Salesforce Data Cloud
  • docOS
  • eClincal Works EMR
  • Athena EMR
  • Microsoft Office Suite
  • Quality Improvement
  • Adaptability
  • Data Cleaning
  • Tableau Software
  • Excel proficiency
  • Process Improvement
  • Data Cleaning
  • Tableau Software
  • Excel proficiency
  • Process Improvement

Timeline

Junior Data Analyst, Value Based Care Operations

VillageMD
11.2023 - Current

Quality Care Coordinator

VillageMD
08.2019 - 11.2023

Practice Administrator

Dekalb Community Service Board
11.2015 - 08.2019

Practice Manager

Providence Family Medicine
12.2010 - 11.2015

Bachelor of Science - Healthcare Administration

University of Phoenix

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Monica Jones